Your RTBA Online Administrator can log in to RTBA Online and update bank details for an agency immediately.
- If you are the RTBA Online Administrator for your agency, log in and select ‘Property Manager Administration’
- Select ‘Bank details’ and fill in the bank details for direct credits (bond repayments/claims) and direct debits (bond lodgements)
- Select ‘Update changes’.
You can also submit a paper request to register/update bank details, however this process takes longer:
- Log in to RTBA Online
- Download the ‘PM Direct Credit Details’ and ‘ET facility application’ forms from the property manager documents panel
- Fill in and mail the forms to:
Locked Bag 007
Wendouree Vic 3355
- Once the RTBA has received and processed the forms, they will notify you of the change.