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The agency is asking for a fee to submit a bond transaction - do I have to pay?

The Residential Tenancies Bond Authority (RTBA) does not charge any fee for processing a bond transaction such as lodgement, claim, tenant transfer and agent/landlord transfer.

The law does not prevent the agency from charging an administrative fee. If an agency incurs administration costs or charges for providing this service, it may pass these costs to you. If you are asked to pay a fee, you are entitled to ask the agency to itemise the costs.

Tenants and Landlords