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What is the RTBA Fax Facility?

  • Licensed RTBA Agents can apply to use the RTBA Fax Facility.
  • The RTBA Fax Facility allows licensed agents who are registered with the RTBA to submit forms and documents by fax.
  • To reduce the risk of fraud, the RTBA's Fax Validation service validates incoming faxes against a list of approved fax numbers. Faxes from non-approved numbers are returned automatically, with a notice advising of the issue and that the documents were not viewed or processed.
  • For agents to use the Fax Facility, the fax machine needs to be able to display its Calling Line Identification (CLI). The CLI means the actual telephone number from which the fax is sent. If the CLI is not available or is set to 'Anonymous', the agent will need to get it changed.
  • There are conditions and obligations associated with the use of the Fax Facility. You can find these on the Application to use the RTBA Fax Facility form (available from the Registered User module of RTBA Online).
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Tenants and Landlords
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