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Who pays for connecting a telephone in a rented home?

Usually, the two costs associated with connecting a telephone to a rental property are line connection and a general connection fee.

As a tenant, you are normally responsible for the general connection fee unless your landlord has agreed otherwise. The phone company will usually charge you this fee on your first telephone bill.

You should negotiate with the landlord over who should pay the line connection cost. Considerations may include whether:

  • there were telephone outlets in the house when you first inspected the property
  • the landlord told you the telephone line was not connected
  • an agreement was made about this at the start of the tenancy
  • there is any mention of telephone line connections in the lease.

If you have already paid the line connection and cannot agree with your landlord about compensation, you can apply for a ruling from the Victorian Civil and Administrative Tribunal (VCAT).

As Victoria's consumer affairs regulator, we help landlords, agents and tenants understand their rights and responsibilities.

Tenants and Landlords