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Repayment on an Electronic Transaction (ET) Director of Housing (DoH) bond

Agents can use an ET to make a repayment on a bond funded from a DoH loan, if the full bond amount is to be repaid to the DoH. This transaction does not require the approval of the tenant, and the tenant will not receive an email asking them to review the ET.

Agents cannot use an ET to claim a repayment on a bond funded from a DoH loan, if any part of the bond is to be repaid to the agent/landlord or owner. In this situation, agents must use a paper form, accompanied by a copy of the Victorian Civil and Administrative Tribunal (VCAT) order directing the Residential Tenancies Bond Authority (RTBA) how to repay the bond.

Category:
Estate agents and property managers
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