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SMS notifications from the RTBA

The Residential Tenancies Bond Authority (RTBA) will SMS tenants when:

  • it creates a retained repayment
  • it rejects a:
    • repayment claim
    • tenant transfer
    • retained repayment request
    • replacement repayment request (e.g. stop cheque authority)
  • an electronic transaction is triggered by the agent and the tenant's mobile phone number is provided in the proposed transaction.

The RTBA will also send an SMS to a landlord to advise them of their obligations to lodge bonds with the RTBA.

The RTBA will SMS the most recent mobile phone number provided for the tenant.

A sample SMS: 'The Residential Tenancies Bond Authority could not process a repayment claim on your bond. For further details contact your agent/landlord who has received a notice.'

Tenants and Landlords