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Tenants using the same email address

Tenants may agree to use the same contact email address.

However, for electronic bond transactions, the Residential Tenancies Bond Authority (RTBA) encourages tenants to use separate email addresses. This is because if an agent initiates a transaction, such as a tenant transfer or bond claim, the RTBA will send an email to each tenant asking them to agree to the transaction and confirm their personal information provided in the bond. Each email will contain an individual link to the designated web page for each tenant.

Tenants and Landlords