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To upgrade your Residential Tenancies Bond Authority (RTBA) Online access from Level 1 to Level 2:

1. Complete and submit an Application to Undertake Electronic Transactions and Direct Debit Authority Request. The Application to Undertake Electronic Transactions and Direct Debit Authority Request forms are available:
   
   
   • from the agent documents panel, once you have logged in; or
   • by email rtba@justice.vic.gov.au
   
   The RTBA will mail a confirmation advising the agency of their registration.
   Note: if you apply to upgrade to Level 2 access before the application is approved, your Level 2 access application will be rejected.


2. If you are approved to undertake Electronic Transactions (ET), log in to RTBA Online using your Level 1 access username and password.
3. Select ‘Manage my registration’ from the top panel under your name.
4. Select ‘Get ET access’ from the menu on the left and select ‘Generate Application form’.
5. The Application for Level 2 Access will pop up as a PDF document. Print and sign this form together with your Officer in Effective Control.
6. Mail the completed form to:
   RTBA
   Locked Bag 007
   Wendouree VIC 3355

When the RTBA receive the valid application form, they will mail your new password to the officer in effective control