When processing any bond claims, the Residential Tenancies Bond Authority (RTBA) matches the signatures of all parties to the bond (tenants, residents, landlords/agents or owners) with the signatures registered via the Bond Lodgement or Tenant Transfer forms.
If the signatures do not match, the form is usually returned to the landlord/agent or owner to be re-submitted. The returned form will set out the RTBA's requirements, including the following options:
- submit a new form with signatures signed in the same manner as the original signatures held by the RTBA
- the landlord/agent or owner provides a Statutory Declaration confirming the identity of the signatories and providing the RTBA with an indemnity against loss
- provide an order from the Victorian Civil and Administrative Tribunal (VCAT) or a court directing the RTBA on how to repay the bond.