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When signatures do not match

When processing any bond claims, the Residential Tenancies Bond Authority (RTBA) matches the signatures of all parties to the bond (tenants, residents, landlords/agents or owners) with the signatures registered via the Bond Lodgement or Tenant Transfer forms.

If the signatures do not match, the form is usually returned to the landlord/agent or owner to be re-submitted. The returned form will set out the RTBA's requirements, including the following options:

  • submit a new form with signatures signed in the same manner as the original signatures held by the RTBA
  • the landlord/agent or owner provides a Statutory Declaration confirming the identity of the signatories and providing the RTBA with an indemnity against loss
  • provide an order from the Victorian Civil and Administrative Tribunal (VCAT) or a court directing the RTBA on how to repay the bond.
Tenants and Landlords