You must use a paper form for an ET bond if:
- you receive a Victorian Civil and Administrative Tribunal (VCAT) order directing the Residential Tenancies Bond Authority (RTBA) to transfer or release a bond. You must submit the VCAT order together with a Bond Claim or Tenant Transfer form
- the incoming tenant on the Tenant Transfer form does not have an email account, or
- the incoming agent/landlord on the Agent/Landlord Transfer form is not registered to use ET.
The paper form submitted must be signed by all parties to the bond, along with photographic identification for signature verification.
Once a paper transaction is accepted for an ET bond, the bond cannot be reverted back to an ET bond.