Rent responsibilities and receipts

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Tenant and resident responsibilities regarding rent

As a tenant or resident, you are responsible for paying the rent and must continue to pay it when it is due.

You cannot stop paying rent, even if:

  • the landlord or owner refuses to do repairs
  • you are in the last month of your rental agreement
  • you have given notice that you intend to vacate (end the tenancy and leave the property)
  • you have been given a notice to vacate.

If you are paying the rent by electronic funds transfer (EFT), make sure you leave enough time (at least 24 hours) for the money to go into the nominated account, otherwise your rent may be late.

Rent receipts

A tenant or resident is entitled to receive a receipt for each rent payment. The person who receives the rent, usually the landlord, owner or an agent, must:

  • give the tenant or resident a receipt immediately if they pay in person
  • give the tenant or resident a receipt within five business days if they do not pay in person but request a receipt
  • keep a record of the payment for 12 months and, on request, give the tenant or resident a copy of the record within five business days.

A rent receipt must include:

  • the landlord, owner or agent’s signature
  • the tenant or resident’s name
  • the property address
  • the payment date
  • what period the payment was for
  • how much was paid
  • a statement that it is a rent receipt.

A landlord or owner can be fined for not following the rules for providing rent receipts.