Rent responsibilities and receipts

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Tenant and resident responsibilities regarding rent - information for tenants and residents

You are responsible for paying the rent when it is due. The payment method should be agreed between you and the landlord/property manager and can be recorded in the rental agreement. The landlord or property manager cannot charge an additional fee if you pay rent via direct debit.

You must not stop paying rent, even if:

  • the landlord or owner refuses to do repairs. For more details, view our Repairs, maintenance and changes to the property section.
  • you are in the last month of your rental agreement
  • you have given notice that you intend to vacate (end the tenancy and leave the property)
  • you have been given a notice to vacate.

If you are paying the rent by electronic funds transfer (EFT), make sure you leave enough time (at least 24 hours) for the money to go into the nominated account, otherwise your rent may be late.

Rent receipts

You are entitled to receive a receipt for each rent payment. Your landlord/property manager must:

  • give you a receipt immediately if you pay in person
  • give you a receipt within five business days if you do not pay in person but ask for a receipt
  • keep a record of the payment for 12 months and, on request, give you a copy of the record within five business days.

A rent receipt must include:

  • your name 
  • the landlord, owner or property manager's signature
  • the property address
  • the payment date
  • what period the payment was for
  • how much was paid
  • a statement that it is a rent receipt.

Landlords and property managers can be fined for not following the rules for providing rent receipts.