Non-urgent repairs

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If the landlord does not respond to your request for repairs

If you have taken reasonable steps to advise the landlord in writing of the non-urgent repairs in the rental property and they have failed to respond within the 14-day time frame, you can contact us on 1300 55 81 81 for information and advice.

If you are unsure whether it is the landlord's responsibility to fix the problem, you can ask us to carry out an investigation for a non-urgent repair. To do this, you will need to send us a:

You may also request an investigation into whether the landlord has failed in their duty to ensure that the property is maintained in good order, using the same form.