Claiming the bond - tenants and residents

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How to claim a bond and timeframes

When your tenancy or residency ends, and you and your landlord or property manager agree on how the bond will be divided, a bond claim must be completed. You can do this electronically through the Residential Tenancies Bond Authority (RTBA) Online website. Alternatively you can generate a paper form through RTBA Online, fill it out and submit it to the RTBA. 

To claim a bond, go to RTBA Online, enter in your bond details and select ‘refund this bond’. Follow the prompts to enter in the required information. All parties will need to confirm details on the claim submission within 14 days for it to be approved. 

Note: As each bond form has a unique number, blank downloadable forms cannot be provided. However, you can generate a form from RTBA Online.

Never sign a bond claim form that does not show the amount you are to receive as a bond repayment. It is an offence for a landlord or property manager to request or obtain your signature on a bond claim form that does not show how the bond is to be refunded and distributed.
Once signed by both parties, the bond claim form should be sent to the RTBA without delay.

How long does it take for my bond to be refunded?

If the claim is submitted online, tenants have up to 14 days to agree to the claim. Once all tenants have agreed and the bond is finalised, the bond will be repaid into the nominated bank account(s) within two business days.

If the claim is submitted on paper, allow an additional two to three business days after the RTBA receives your claim. To avoid additional delays ensure that:

  • you provide your bank account details
  • the bond claim form is filled in correctly
  • the payee signature can be matched against the Bond Lodgement or Tenant Transfer form.