For support people

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What providers and residents have to do

Before 1 January 2020 providers and residents must do one of the following:

  • enter into or establish an SDA residency agreement with you, or
  • enter into a Residential tenancy agreement for a short-term lease with you, or
  • enter into a Residential tenancy agreement for a long-term lease with you.

The provider must also give the resident the information statement that matches the agreement. Either the:

  • information statement for an SDA residency agreement, or
  • information statement for a Residential tenancy agreement.

To download these documents, view our Resources for support people page.

Explain certain information

The provider must explain the following information to the resident and you in a way that the resident can understand. This can verbal or in writing:

  • the information statement for an SDA residency agreement or
  • the information statement for a Residential tenancy agreement (short-term or long-term lease)
  • any notice you receive under Part 12A – for example, a Notice of rent increase or a Breach of duty notice
  • any order or direction from the Victorian Civil and Administrative Tribunal (VCAT).

Obligations of SDA providers

SDA providers are responsible for:

  • setting and collecting rent
  • fixing and maintaining the homes
  • telling residents about any changes to the residency agreement
  • addressing complaints about the SDA.

Providers have the same responsibilities as landlords in Victoria. For more information, view our Renting section.