How to take the worry out of buying tickets - Media release

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26 March 2018
Media releases

Consumer Affairs Victoria is leading a national campaign to raise awareness about the risks of buying tickets to live events online. 

It can be easy to get confused about where to buy tickets online when the top search results are often not the official ticket outlet.

“Many consumers are reporting being left out of pocket, or out in the cold, by buying tickets through unauthorised reselling sites,” said Director of Consumer Affairs Victoria, Simon Cohen.

However, there are some things you can do to protect yourself:

  • do your research on the event and the ticket seller – make sure the tickets and the business selling them are legitimate
  • read the terms and conditions before you purchase tickets
  • buy tickets online through a secure website by checking the website address starts with https
  • use a credit card or payment service that gives you the option to reverse the charges if you need to
  • keep all documentation and receipts in case there are any issues
  • double check the price listed is in Australian dollars.

Remember: If an event is cancelled, you are protected under the Australian Consumer Law (ACL) and are entitled to a full refund from the company that sold you the ticket.

However, the ACL does not apply if you bought the tickets from a private seller through a website such as Gumtree.

If you have difficulty receiving a refund for a failed event from the ticketing company, you can contact your bank for a credit card chargeback.

“The best way to protect yourself is to only buy tickets through an event’s authorised ticket sellers,” said Mr Cohen.

“If using a ticket reseller, always check the website's terms and conditions to see if they have any buyer protections in place and if you believe someone is selling fake tickets report it to the website administrators.”

For more information, visit the Ticket reselling page on the Australian Consumer Law website.