myCAV for estate agents

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What is myCAV?

myCAV is our new online system that lets estate agents manage their licensing obligations, without needing to print and post paper forms.

Create or sign-in to your myCAV account

From 15 November 2017, all estate agents must use myCAV to manage licence and business details, trust accounts and lodge annual statements.

To start using myCAV, you must create your own myCAV account.

To create your myCAV account, you will need a personal email address to verify your identity and sign in to your account.

Your email address and password will form your unique, secure access to the myCAV system.

Once you create your account, you can update your personal details including email address, password and security questions at any time.

For more information, view our video: how to create a myCAV account, below.

Create or sign-in to your myCAV account

What can I do in myCAV?

myCAV simplifies and speeds up tasks, such as:

  • applying for a licence
  • renewing your licence
  • updating your licence and business details
  • managing trust accounts
  • lodging annual statement.

myCAV also allows you to monitor the progress of your transactions and receive and respond to communications in a secure environment.

Note: By creating a myCAV account you consent to give and receive information by electronic communication.

Example of myCAV home page


This myCAV dashboard screen displays your myCAV account details.

The top left-hand section, called 'We know you as', displays your registered roles within myCAV. You can review and edit this section.

The top right-hand section, called 'Notifications and alerts', displays important messages from Consumer Affairs Victoria and the Business Licensing Authority.

The bottom right-hand section, called 'Transactions in progress' and 'Transaction history', displays transactions you have drafted or submitted and those already processed.

The bottom left-hand section, called 'Licences and registrations', displays your current licences and/or registrations.

Video: How to create a myCAV account