The Commonwealth has introduced a national interim ban against hoverboards that do not comply with Australian electrical safety standards.
The products banned are two-wheeled hoverboards that do not meet electrical safety standards, which prevent the lithium-ion batteries from over-heating and catching fire, particularly when being charged.
Across Australia, around 20 brands of hoverboards have been recalled but the interim ban goes beyond this.
If you own a hoverboard, you should stop using it and return it to the retailer or supplier to seek written confirmation that it meets safety requirements.
If the retailer or supplier cannot confirm its safety within a reasonable amount of time, you are entitled to a full refund under the Australian Consumer Law.
We will be visiting retailers and suppliers to alert them to the new ban.
The ban comes after four house fires across Australia were attributed to hoverboards, two of which resulted in complete destruction of the house. In each case, the hoverboard was being charged.
Consumer Affairs Victoria has worked with Energy Safe Victoria to conduct nearly 300 inspections already across the state.
Any consumers who see hoverboards for sale should contact us on 1300 55 81 81 so we can contact the supplier.
For more information and full details of the interim ban, visit the Act now on unsafe hoverboards page - Australian Competition and Consumer Commission (ACCC) website.
For full details on recalled products, visit the Interim ban on unsafe hoverboards and current recalls page - Product Safety Recalls Australia website.
Victoria's Minister for Consumer Affairs, Jane Garrett, issued a public warning about hoverboards in January. You can view it on our Hoverboards – Public warning page.