Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Information for consumers about when you may or may not ask for a refund or return on goods or services you have purchased.
Information for consumers on types of warranties, expired warranties, and repair or replacement for products under warranty.
Information for consumers about the steps to take when trying to resolve a dispute with an online seller.
Information and advice for consumers about buying parallel imports.
Information for consumers about energy products and services including solar energy, smart meters and energy and water efficiency.
Information for consumers about product safety including curtain and blind cord safety, toy and nursery safety, bans and recalls.
Information for consumers about your rights and obligations for lay-by, gift card and gift voucher purchases.
Information for consumers booking travel online or with a travel agent.
Information for consumers about laws that apply to contracts door-to-door sales and telemarketing.
Information for consumers about laws that apply to advertising and promotions.
Information about the MyShopRights mobile phone app for iPhone and Android, which provides information on refunds, warranties and lay-bys.
Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Our free renting app, shopping app, online scams quiz and more.
Subscribe to our email updates or follow us on Twitter and Facebook.
Reportable data sets we have made available for re-use by the community.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, funeral products, dispute resolution and more.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Download copies of our research papers.
Information to help industries in Victoria develop a voluntary codes of conduct.
Links to help you find the public registers we administer.
Useful links and contact details to help you run your business.
Resources and tips to help your business run smoothly.
The Victorian Government introduced new laws into Parliament on 18 August to help protect Victorian homebuyers from underquoting by estate agents.
Consumer Affairs Victoria will inspect more than 5,600 Victorian businesses this financial year, as part of a state-wide inspection program.
The Director of Consumer Affairs Victoria has accepted undertakings from Latitude Real Estate Pty Ltd ACN 152 535 709 and its director and former officer in effective control, who failed to meet their trust account obligations.
Are you are an estate agent or conveyancer who manages a trust account? You must have the account audited for the 2015-16 financial year by an approved, independent auditor and provide the audit report to the Director of Consumer Affairs Victoria.
Former estate agency Burke Property Management and its two directors have given an undertaking to the Director of Consumer Affairs Victoria to stop operating as estate agents for five years.
The Victorian Government will introduce new laws to help reduce unruly behaviour regarding short-stay accommodation in Victoria.
New legislation, the Rooming House Operators Act 2016, was enacted on 11 May 2016.
The Victorian Parliament has passed a new law establishing a licensing scheme for rooming house operators.
Two related insurance companies have agreed to refund customers and pay costs of $20,000 for engaging in price exploitation and misleading and deceptive conduct, following proceedings in the Supreme Court of Victoria.
Consumer Affairs Victoria is investigating the sudden closure of six LJ Hooker estate agency offices in Melbourne’s east and southeast suburbs.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
© State Government of Victoria (Consumer Affairs Victoria) 2016