Information on the transition from the insurance-based fire services levy to the Fire Services Property Levy.
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Information for consumers about when you may or may not ask for a refund or return on goods or services you have purchased.
Information for consumers on types of warranties, expired warranties, and repair or replacement for products under warranty.
Information for consumers about the steps to take when trying to resolve a dispute with an online seller.
Information and advice for consumers about buying parallel imports.
Information for consumers about energy products and services including solar energy, smart meters and energy and water efficiency.
Information for consumers about product safety including curtain and blind cord safety, toy and nursery safety, bans and recalls.
Information for consumers about your rights and obligations for lay-by, gift card and gift voucher purchases.
Information for consumers booking travel online or with a travel agent.
Information for consumers about laws that apply to contracts door-to-door sales and telemarketing.
Information for consumers about laws that apply to advertising and promotions.
Information about the MyShopRights mobile phone app for iPhone and Android, which provides information on refunds, warranties and lay-bys.
Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Our free renting app, shopping app, online scams quiz and more.
Subscribe to our email updates or follow us on Twitter and Facebook.
Reportable data sets we have made available for re-use by the community.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, funeral products, dispute resolution and more.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Download copies of our research papers.
Information to help industries in Victoria develop a voluntary codes of conduct.
Links to help you find the public registers we administer.
Useful links and contact details to help you run your business.
Resources and tips to help your business run smoothly.
Do you rent or own a rental property? Changes to domestic postage delivery times which come into effect in 2016 may affect how long it takes for residential tenancies notices to be delivered.
An estate agent has had his licence cancelled and has also been reprimanded and disqualified from holding a licence for three years, for contraventions of the Estate Agents Act 1980.
Consumer Affairs Victoria is helping international students to safely navigate Victoria’s rental market. We are working with higher education providers to inform students about their tenancy rights both before and after their arrival in Melbourne.
A new bill introduced in Victoria’s Parliament will provide stronger domestic building protections to avoid costly disputes.
Consumer Affairs Victoria inspectors will attend this season's auctions for television show The Block, to ensure that auction rules and guidelines are followed as required under Victorian real estate laws.
Anthony Lee, 36, of Melbourne, and two of his companies have been restrained from certain business practices, following an interim injunction granted at the Melbourne Magistrates’ Court.
Benjamin David Chislett, 39, of Highton, has been ordered to stop operating as a real estate agent until licensed to do so, after Consumer Affairs Victoria took action in the Melbourne Magistrates’ Court.
An estate agent has been reprimanded, had his licence suspended for three months and had conditions attached to his licence, after failing to have his trust accounts audited.
An estate agent has been reprimanded and had his licence suspended for six months for failing to ensure that trust account audit reports were prepared and lodged with Consumer Affairs Victoria.
Are you an estate agent who manages a trust account? If so, you must submit your trust account audit report to Consumer Affairs Victoria by Thursday 15 October.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
© State Government of Victoria (Consumer Affairs Victoria) 2016