Information to help you if you live in, or are considering moving to, a residential park (owning a movable dwelling, renting the land).
Information for estate agents, conveyancers, owners corporation managers, builders and tradespeople, and retirement village operators.
Information for consumers about when you may or may not ask for a refund or return on goods or services you have purchased.
Information for consumers on types of warranties, expired warranties, and repair or replacement for products under warranty.
Information for consumers about the steps to take when trying to resolve a dispute with an online seller.
Information and advice for consumers about buying parallel imports.
Information for consumers about energy products and services including solar energy, smart meters and energy and water efficiency.
Information for consumers about product safety including curtain and blind cord safety, toy and nursery safety, bans and recalls.
Information for consumers about your rights and obligations for lay-by, gift card and gift voucher purchases.
Information for consumers booking travel online or with a travel agent.
Information for consumers about laws that apply to contracts door-to-door sales and telemarketing.
Information for consumers about laws that apply to advertising and promotions.
Information about the MyShopRights mobile phone app for iPhone and Android, which provides information on refunds, warranties and lay-bys.
Know how to use your consumer rights when purchases go wrong by playing our challenge - Party for your rights.
Find out more in our fair trading section.
Get information on selling your car privately, with a trade-in, or at auction. We also provide details on transfer of registration and roadworthy certificates.
When you hire a car, you are entitled to a number of ‘consumer guarantees’. Find out how to protect yourself when you hire a car.
Information on how to apply to the Motor Car Traders Guarantee Fund for compensation for a loss suffered after purchasing a car.
The Victorian Supreme Court recently found that private car park operators cannot levy 'parking fines' or prosecute motorists who stay overtime or do not display a ticket. Find out what the decision means for consumers.
Information for motor car traders.
Information on popular consumer topics, including how to contact us, available in more than 20 community languages.
View a complete list of our forms and publications.
Our free renting app, shopping app, online scams quiz and more.
Subscribe to our email updates or follow us on Twitter and Facebook.
Information and advice for people experiencing family violence in a tenancy.
Information, advice and links for young people, about their shopping and renting rights, buying a car, avoiding scams, resolving problems and starting a business.
Reportable data sets we have made available for re-use by the community.
Information to help consumers with disabilities protect their consumer rights. Includes Easy English Factsheets you can print for reference.
Information to help international students understand their renting rights and other consumer rights in Victoria.
Information for Koori consumers about shopping rights, renting, buying a car, money and debt, funeral products, dispute resolution and more.
Check out our fun and interesting resources that assist teachers to educate students on consumer issues.
Information and advice for consumers about debt problems, types of debt and financial counselling.
Download copies of our research papers.
Information to help industries in Victoria develop a voluntary codes of conduct.
Learn how to apply to license or register your business, for specific industries we regulate.
Links to help you find the public registers we administer.
Useful links and contact details to help you run your business.
Resources and tips to help your business run smoothly.
The Federal Court of Australia has ordered that Ms Annabelle Natalie Gibson, 25, of Northcote, refrain from making certain claims, and ordered to pay court costs, following action by Consumer Affairs Victoria.
Consumer Affairs Victoria is aware of reports of people receiving calls asking for donations to the Bourke Street Fund, following the tragic event in Melbourne last Friday.
ublic Statement by the Director of Consumer Affairs under section 70B of the Fundraising Act 1998 concerning The Shane Warne Foundation.
Penguin Australia Pty Ltd has agreed to make a contribution of $30,000 into the Victorian Consumer Law Fund, following its publication of the book The Whole Pantry, as part of an undertaking accepted by the Director of Consumer Affairs Victoria.
Consumer Affairs Victoria is presenting a free information session where not-for-profits and charities can learn more about fundraising activities and requirements.
Public Information Statement by the Acting Director of Consumer Affairs under section 70B of the Fundraising Act 1998 concerning The Shane Warne Foundation.
Melbourne Magistrates’ Court has made orders distributing over $120,000 raised for communities affected by the 2009 Black Saturday bushfires.
A final injunction has been issued against Anthony (Anton) Ray Stevens to restrain him from fundraising without a licence.
Court action by Consumer Affairs Victoria against two promoters of a bogus business opportunity which claimed to raise funds for charity, has secured more than $45,000 compensation for four Victorian consumers.
We are Victoria’s consumer affairs regulator, helping create a competitive and fair marketplace for businesses and consumers.
© State Government of Victoria (Consumer Affairs Victoria) 2017