If you are scammed

Report the scam to Consumer Affairs Victoria: report a scam online or call 1300 55 81 81. Calling our Helpline costs the same as a local call. Additional charges may apply from mobile or payphones.

We will use this information to help fight scams in Victoria.

If you have lost money in a scam, and you paid by credit card, you may be able to seek a chargeback from your bank or credit card provider. A chargeback is a reversal of a charge on your credit card and is similar to a refund. For more information, view our Chargeback page.

If you are suffering financial stress due to money lost in a scam, you can call the toll-free MoneyHelp hotline on 1800 007 007.

Beyondblue provides support (including a hotline) for people suffering from depression or anxiety. You can call the hotline on 1300 22 46 36.

Lifeline runs a 24-hour suicide prevention and crisis support hotline - 13 11 14.

Last updated: 03/08/2016

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