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Negotiate a rent reduction

The landlord may come back to you with an offer, including information about their situation. The landlord may also be impacted by coronavirus (COVID-19) and will have their own personal and financial constraints to manage.

With the information you have from the landlord, and the knowledge of your own situation, either agree to the landlord’s proposal or offer a reasonable alternative.

You are encouraged to negotiate in good faith. This means:

  • negotiating with the intention to reach agreement
  • trying to understand the other party’s situation
  • being flexible where you can
  • taking account of all the information available
  • not making assumptions about the other party’s position, and
  • actively listening and engaging in discussions.

If you need assistance to negotiate the appropriate reduced rent, please refer to the ‘Can a support person help me’ in the 'Information for tenants' section on this page.

The support person should also negotiate in good faith and be transparent in their role as support person between you and the landlord.

With this approach, most landlords and tenants should be able to reach agreement on terms that work for their situation.

It is not intended that you end up in a debt situation at the end of the reduced rent agreement period. If the landlord is asking you to defer payments to a later date, rather than reduce the amount, you should not agree to this request if it does not suit your financial situation.

You also do not have to agree to other conditions sought by the landlord that impact your rights and responsibilities under your lease, such as agreeing not to request repairs.

When agreement is reached, the details should be registered with us so everyone is clear on what has been decided. We are not prescriptive about the form an agreement should take. The key elements it must include are:

  • name of tenant
  • name of landlord
  • property address
  • rent pre-agreement
  • rent for the period of the agreement
  • time period agreement will be in place.

If you want to make sure that you have everything covered, you can use our Temporary rent reduction agreement (Word, 28KB).