Information about refund rights with purchases from a factory outlet.
Information about refund rights for seconds and samples.
The options to consider before buying a used vehicle in Victoria.
Information about consumer rights regarding change of mind, no refund signs, and returning products without original packaging.
Information about refund rights for second-hand or used products.
Information for consumers and business on refunds for services linked to returned products, or products linked to services.
Penalties that apply if Victorian businesses do not meet their legal obligations around lay-by sales
Tips for buying energy products and services, and key contacts for problems with an energy supplier.
Tips and links for the safe use of quad bikes (four-wheeled motorbikes).
Information for Victorian consumers about car loans and finance: includes rights and duties, advice if you cannot pay off a loan.