Parallel imports, also known as grey imports or direct imports, are genuine products imported and sold by suppliers in Australia without authorisation from the manufacturer.
What are your rights?
Selling parallel imports is an accepted method of sale in the Australian market; however, while you have the same consumer rights as with purchasing other products in Australia, it may be more difficult to get a remedy if something goes wrong with a parallel import.
How to identify parallel imports
Parallel imports include many different products such as groceries, alcohol, personal care products and electronics, and can be bought online or in-store.
Common indicators of a parallel import include products that are:
- genuine and made overseas, but you cannot identify a relationship or any association between the seller and the manufacturer
- cheaper than what you would normally expect to pay for that product in Australia
- not otherwise available in the Australian market
- refurbished rather than brand new.
Where to next:
For more information, visit the Buying parallel imports page on the Australian Competition and Consumer Commission (ACCC)'s website.