A Statement of Expectations (SOE) is an agreement on performance improvements and targets between the minister and the regulator.
The Victorian Government’s Statement of Expectations Framework for Regulators (the SOE Framework), requires departments to evaluate the SOEs of their portfolio regulators.
In April 2018, the Department of Justice and Community Safety (DJCS) Strategic Planning Unit (SPU) was commissioned to undertake an evaluation of the 1 June 2017 to 30 June 2019 SOE for Consumer Affairs Victoria. SPU is a DJCS internal consulting group, working across the department delivering evaluation services, including process and outcomes evaluations; cost effectiveness analysis; and the development of evaluation frameworks and plans.
The evaluation found that Consumer Affairs Victoria’s SOE initiatives are either complete or on schedule for delivery within the timeframes of the SOE, and when complete will meet the characteristics of best practice under each regulatory element.
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