RTBA Online is a safe and secure system for undertaking bond transactions. Authorised users of RTBA Online have the ability to lodge, claim and transfer bonds. But, by becoming an RTBA Online Administrator you can do so much more. You can manage bonds, registration, contact and bank details, signatories and electronic transaction access, all from the comfort of your desk.
All licensed estate agents must have an RTBA Online Administrator. To become an administrator you will need to be granted Level 3 access, so visit rentalbonds.vic.gov.au and sign in.
Your existing administrator can grant you Level 3 access.
Alternatively, select ‘Manage my registration’ and then ‘Get Admin access’.
If your email address is the same as that of the Officer in Effective Control, you will see a button that reads ‘Get admin access now. Select this, and access will be activated when you log back in to your account.
If your email address is different, you will see a button that reads ‘Generate application form’. Select this, complete the form and submit to the RTBA. Two business days after your application is received, your confirmation will be sent.
Once administrator access has been granted, you will be able to complete a range of tasks using RTBA Online, including:
Lodging, claiming and transferring bonds online, managing pending, successful and unsuccessful transactions, viewing weekly statements, downloading your bond list and Property Manager administration.
By selecting ‘Property Manager Administration’ from the menu bar, you can manage contact and bank details, delivery instructions, signatories and online users.
Bank details must be entered before Electronic Transactions can be activated.
By selecting ‘Online users’ you will be able to manage user access levels, their ability to complete Electronic Transactions and delete inactive accounts.
A user will need Level 2 access or higher to complete Electronic Transactions.
For more information, go to rentalbonds.vic.gov.au or call 1300 137 164.