Our leadership
Minister
The Hon. Gabrielle Williams MP, Minister for Consumer Affairs
Read the Hon. Gabrielle Williams MP's profile.
Deputy Secretary, Customer and Regulatory Services
Emily Phillips
Read the Deputy Secretary's profile.
Executive Director, Regulatory Services
Director of Consumer Affairs Victoria
Nicole Rich
The Executive Director, Regulatory Services has responsibility for the operation of Consumer Affairs Victoria. As the Director of Consumer Affairs Victoria, the role exercises statutory functions relating to the legislation that CAV administers.
Our organisational structure
Consumer Affairs Victoria (CAV) is a part of the Department of Government Services. We sit within the Customer and Regulatory Services group. The CAV structure includes:
Nicole Rich
Executive Director, Regulatory Services
Director of Consumer Affairs Victoria
David Joyner
Director, Regulatory Services
General Manager, Regulatory Transaction Services
General Manager, Investigation Services
General Manager, Information and Analysis
General Manager, Performance and Outcomes
Rhys Benny
Director, Information and Corporate Services
General Manager, Information and Dispute Services Centre
General Manager, Residential Tenancies Bond Authority
Senior Manager, Regulator and Group Operations
General Manager, Funded Services
General Manager, Community and Consumer Engagement
Melissah Broadbent
a/Director, Information and Corporate Services
Support from other department services
To help carry out our role as Victoria’s consumer affairs regulator, we are supported by services from across the Department of Government Services, including Communications, Finance and the Consumer Affairs Victoria Legal team.
This includes an important relationship with the Regulation Policy team who manages the development and delivery of policy and law reform proposals for consumer affairs. Its executive structure includes:
Jaklin Trajkovski
a/Executive Director, Regulation Policy & Dispute Services
John Unkovich
a/Director, Regulation Policy
Working with us
You can find information about working with us and our culture on our Careers page.