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You can contact us in following ways:
consumer@justice.vic.gov.au
Telephone
Helpline
1300 55 81 81
Business hours:
9:00 am - 5:00 pm
Monday to Friday
(except public holidays)
Regional offices
Find an office
Indigenous Consumers Unit
1300 661 511
Overseas callers only
+61 3 8684 0735
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment you can call us through the National Relay Service.
TTY users, phone 133 677 then ask for 1300 55 81 81.
Speak & Listen users (speech-to-speech relay), phone 1300 555 727 then ask for 1300 55 81 81.
Internet relay users, connect to the National Relay Service via the National Relay Service website and then ask for 1300 55 81 81.
Other languages
Interpreter service
131 450
For advice and information in languages other than English, call 131 450 and say the English name of your language. Then ask the interpreter to call 1300 55 81 81.
For more information, view our Other languages section.
Post
General correspondence
Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001
Complaints about businesses/landlords
Consumer Affairs Victoria
GPO Box 4567
Melbourne VIC 3001
In person
Victorian Consumer & Business Centre
113 Exhibition Street
Melbourne VIC 3000
Business hours:
8:30 am - 5:00 pm
Monday to Friday
(except public holidays)
Central office
Consumer Affairs Victoria
Level 17
121 Exhibition Street
Melbourne VIC 3000
Regional offices
Find an office
Last updated: 23/02/2012