Consumer Affairs Victoria - Consumer Affairs Victoria

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Your rights and responsibilities

Housing

Renting, buying and selling property, building and renovating, owners corporations, retirement villages
Products and services

Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising
Cars

Buying and selling new and used cars, pricing, cooling-off period, warranties, leasing, trade-ins, auctions
Licensing and registration

Apply for, renew, update and cancel a licence or registration, lodge an annual statement, legal responsibilities
Clubs and fundraising

Register, update, manage, or search for an incorporated association, fundraiser, or patriotic fund
Resources and tools

Forms and publications, legislation, languages, scams, Koori, and disability resources, advice in a disaster

Latest news

Drives (Aus) Pty Ltd – Court outcome

Court actions 18 October 2021

A former licensed motor car trader has been convicted and fined $28,000 for odometer tampering and other offences likely to deceive customers.
New educational requirements for prospective conveyancers - News alert

News alerts 30 September 2021

On 30 September 2021, changes to the educational requirements for conveyancers will take effect.
Trust account audit requirements for estate agents and conveyancers during COVID 19 - News alert

News alerts 13 September 2021

Consumer Affairs Victoria is offering extensions of time to help licensed real estate agents and conveyancers affected by COVIDSafe Settings submit their trust account audits.