Advice in a disaster

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  • Victorian fire flood and storm recovery

    Victorian fire, flood and storm recovery

    Information for people who have experienced damage to property or personal items due to fire, flooding or storms.

  • Renting

    Renting - disaster advice

    Includes ending a lease after a disaster, bond refunds, rent reductions, repairs and warnings of travelling con men.

  • Clean up repairs and re building

    Clean up, repairs and re-building

    Information on building and emergency repairs, changes to contracts, warnings on fake tradies (or travelling con men) and more.

  • Damaged vehicles

    Damaged vehicles

    Information if you need to repair, buy or sell a vehicle that has been damaged in a disaster.

  • Flood damaged products

    Flood-damaged products

    Information on what products should not be sold after a flood, plus flood-assistance resources.

  • Charity and fundraising

    Charity and fundraising

    Find out how to spot a charity scam, plus information on setting up an emergency fundraising appeal.

  • Business recovery

    Business recovery

    Information on dealing with your bank, clients, suppliers and other stakeholders in your business after a disaster.

  • Buying and selling property

    Buying and selling property

    Details on buying or selling a disaster-affected property - contracts, unexpected offers, withdrawing on offer and more.

  • Price rip offs

    Price rip-offs

    Find out how to make a complaint if you suspect a business if profiteering following a disaster.

  • Travel and holiday arrangements

    Travel, accommodation and event cancellations

    Get information on refunds, rescheduling, insurance claims, chargebacks, damage to rental vehicles and more.