Consumers and businesses

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  • Products and services

    Products and services

    Refunds, returns, repairs, warranties, energy products and services, online shopping, contracts, advertising, product safety

  • Cars


    Buying and selling new and used cars, pricing, cooling-off period, warranties, leasing, trade-ins, auctions

  • Dealing with debt collectors

    Dealing with debt collectors

    Your rights and responsibilities if a debt collector contacts you, how to complain or get help

  • Scams


    Anyone can fall for a scam. Learn how common scams work and what to do.

  • Business resources

    Business resources

    Resources to help all Victorian businesses meet their obligations under consumer laws.