About us

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Consumer Affairs Victoria is Victoria's consumer regulator.


  • provide information to business, consumers, landlords and tenants about their rights and responsibilities
  • register and license organisations and occupations
  • ensure compliance with consumer laws, and
  • review and advise government about Victoria's consumer protection framework.

Our vision is for a fair and competitive Victorian marketplace.

Our values include acting with integrity, serving the community and respecting other people.

The outcomes we are working to achieve for the Victorian community are:

  • businesses that comply with consumer laws
  • Victorians who exercise their consumer rights
  • a fair and safe rental market for Victorians.

Our regulatory priorities include:

  • improving property managers’ knowledge of their obligations under residential tenancy laws 
  • increasing the effectiveness of regulatory frameworks in the retirement living sector
  • safeguarding trust money held by estate agents
  • protecting consumers from false and misleading claims about solar batteries, energy and health and wellbeing treatments 
  • raising community awareness of scams and finding new ways to disrupt scammers 
  • prioritising complaints about unfair contract terms for childcare services
  • making it easier for charities and the not-for-profit sector to meet their reporting obligations.

We are also committed to achieving regulatory excellence in the way we work, through seven key initiatives:

  • continuing to embed a risk-based, evidence-based and outcomes-focused approach across our regulatory functions
  • planning for the move of our call centre to the Ballarat GovHub in 2020
  • developing phase two of our partnership strategy
  • developing our people through a workforce capability strategy
  • embedding a culture of innovation and experimentation
  • continued delivery of our information and communication technology (ICT) roadmap
  • improving our processes and tools to listen to the needs of the Victorian community. 

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