About us

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We are Victoria's consumer marketplace regulator. Our vision is for a fair, safe and competitive marketplace in Victoria.

We administer over 30 legislative schemes in Victoria. We undertake our regulatory functions and provide services to:  

  • support Victorians to exercise their consumer rights
  • ensure that businesses and rental providers do the right thing.

We also fund assistance and advocacy services for consumers and renters experiencing vulnerability. You can learn more about the legislation we administer, the statutory bodies and committees we support and the funds we administer. Further detail about who we are, what we do and how we work can be found by clicking on the tiles below.

  • Strategy and performance

    Strategy and performance

    View our strategic plan, statement of expectations from the Minister of Consumer Affairs and our annual reports.

  • Services and feedback

    Services and feedback

    Learn about the services we provide, our service standards and how to provide feedback.

  • Stakeholder engagement

    Stakeholder engagement

    Learn about how we engage with our stakeholders and about our key engagement forums.

  • In focus

    In focus

    Learn about some of the key activities and issues that are currently in focus for us.