Before you contact us
- Find out if we can help you: We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. To find the most appropriate organisation to help you with your matter, view our Who to go to for help page.
- Read the information on our website: Our website has a lot of helpful information and advice, so you may get answers quicker this way. For a list of topics we cover, view our Homepage.
- Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. For more information and tips on how to do this, view our Resolve your problem or complaint section.
How to contact us
If you are unable to find the information you are looking for, need clarification on your rights and obligations, or would like to provide feedback about our services, you can contact us in the following ways:
Business hours
9:00 am to 5:00 pm
Monday to Friday (except public holidays)
Telephone
1300 55 81 81
International callers
+61 3 8684 0735
Koori Helpline
This service assists callers who identify as Aboriginal or Torres Strait Islander.
1300 66 15 11
Call costs
Calling us costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile, or payphone.
Email/online
To contact us online, complete and lodge our General enquiry online form.
Interpreter service
9:00 am to 5:00 pm, Monday to Friday (except public holidays)
For information and advice in languages other than English, call 131 450 during business hours and say the English name of your language. Then ask the interpreter to call 1300 55 81 81.
Some of our information is translated into 23 languages. View our Other languages section.
National Relay Service (NRS)
If you are deaf or have a hearing or speech impairment, you can call us through the NRS.
TTY users: call 133 677, then ask for 1300 55 81 81.
Speak & Listen users (speech-to-speech relay): call 1300 555 727, then ask for 1300 55 81 81.
Internet relay users: connect to the NRS via the National Relay Service website, then ask for 1300 55 81 81.
Post
General correspondence
Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001
Complaints
Consumer Affairs Victoria
GPO Box 4567
Melbourne VIC 3001
Provide feedback about our services
Why we welcome feedback
We like to know what we are doing well and how we can improve. We welcome comments, compliments, complaints or suggestions about our service as Victoria's consumer affairs regulator. Any details included in your complaint or feedback will be kept confidential.
How to provide feedback
When providing feedback, please include a case number (if we gave you one) and a daytime phone number in case we need to contact you for more information.
Online: use our Online feedback form.
Telephone: 1800 00 81 94
Post:
Customer Feedback
Consumer Affairs Victoria
PO Box 123
Melbourne VIC 3001
If you have followed the steps above and you are not satisfied with how we have responded to your feedback, you have the right to lodge a complaint with the Victorian Ombudsman.
The Victorian Ombudsman is an independent officer of the Victorian Parliament who investigates complaints about state and local government services. For more information, visit the Victorian Ombudsman website or call 03 9613 6222 (or 1800 806 314 for regional callers).
Office locations
We provide face-to-face assistance at our regional and metropolitan offices by appointment only. If you haven't been able to find the information you need on our website, you can call 1300 55 81 81 for advice. Our staff will discuss your issue with you and determine if an appointment at one of our offices is required.
We provide services at three metropolitan and nine regional offices, as well as a mobile service that regularly visits rural communities.
Metropolitan offices
- Box Hill
- Dandenong
- Reservoir
- Werribee
Regional offices
- Ballarat
- Bendigo
- Geelong
- Mildura
- Morwell
- Shepparton
- Wangaratta
- Warrnambool
- Wodonga