Contact us

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Steps before you contact us

Our website has a lot of helpful information and advice, so you may get answers quicker this way.

You should try to resolve an issue yourself first before we can help you take a complaint further. For more information and tips on how to do this, view Resolve your problem.

How to contact us

Contact us using one of our online forms if you:

  • cannot find the information you are looking for
  • need clarification on your rights and obligations
  • need help with a problem you have been unable to resolve
  • would like to provide feedback about our services. 

General enquiry

Use our General enquiry form to:

  • ask us a question
  • tell us about unfair business practices
  • tell us about an unlicensed motor car trader
  • provide feedback about our services. 

General complaint

If you haven’t been able to resolve a problem with a business and need help, use our General complaint form.

Business licensing enquiry

For questions about business licensing, use our Business Licensing Authority enquiry form.

Provide feedback about our services

To make a complaint, compliment, or suggestion about Consumer Affairs Victoria, view Provide feedback about Consumer Affairs Victoria.

9am to 5pm Monday to Friday (except public holidays).

1300 55 81 81 

National Translating & Interpreting Service

Translating and Interpreting Service (TIS) logo131 450  Call this number ask to be put through to Consumer Affairs Victoria.

General correspondence

Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001


Consumer Affairs Victoria
GPO Box 4567
Melbourne VIC 3001