Contact us

Before you contact us

  1. Find out if we can help you: We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. To find the most appropriate organisation to help you with your matter, view our Who to go to for help page.
  2. Read the information on our website: Our website has a lot of helpful information and advice, so you may get answers quicker this way. For a list of topics we cover, view our Homepage.
  3. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. For more information and tips on how to do this, view our Resolve your problem or complaint page.

How to contact us

If you are unable to find the information you are looking for, need clarification on your rights and obligations, or would like to provide feedback about our services, you can contact us in the following ways:

Business hours

9:00 am to 5:00 pm
Monday to Friday (except public holidays)

Telephone

1300 55 81 81

International callers

+61 8684 0735

Koori Helpline

This service assists callers who identify as Aboriginal or Torres Strait Islander.

1300 66 15 11

Call costs

Calling us costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile, or payphone.

Email/online

To contact us online, complete and lodge our General enquiry online form.

Interpreter service

Interpreter service logo

For information and advice in languages other than English, call 131 450 and say the English name of your language. Then ask the interpreter to call 1300 55 81 81.

Some of our information is translated into 23 languages. View our Other languages section.

National Relay Service (NRS)

National

If you are deaf or have a hearing or speech impairment, you can call us through the NRS.

TTY users: call 133 677, then ask for 1300 55 81 81.

Speak & Listen users (speech-to-speech relay): call 1300 555 727, then ask for 1300 55 81 81.

Internet relay users: connect to the NRS via the National Relay Service website, then ask for 1300 55 81 81.

Post

General correspondence

Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001

Complaints

Consumer Affairs Victoria
GPO Box 4597
Melbourne VIC 3001

Provide feedback about our services

Why we welcome feedback

We like to know what we are doing well and how we can improve. We welcome comments, compliments, complaints or suggestions about our service as Victoria's consumer affairs regulator. Any details included in your complaint or feedback will be kept confidential.

How to provide feedback

When providing feedback, please include a case number (if we gave you one) and a daytime phone number in case we need to contact you for more information.

Online: use our Online feedback form.

Telephone: 1800 00 81 94 (toll-free)

Post:

Customer Feedback
Consumer Affairs Victoria
PO Box 123
Melbourne VIC 3001

Office locations

We provide services at three metropolitan and nine regional offices, as well as a mobile service that regularly visits rural communities.

We provide face-to-face assistance at our regional and metropolitan offices by appointment only. If you haven't been able to find the information you need on our website, you can call 1300 55 81 81 for advice.

Our staff will discuss your issue with you and determine if an appointment at one of our offices is required.

Metropolitan offices

  • Box Hill
  • Dandenong
  • Reservoir

Regional offices

  • Ballarat
  • Bendigo
  • Geelong
  • Mildura
  • Morwell
  • Shepparton
  • Wangaratta
  • Warrnambool
  • Wodonga

Last updated: 01/12/2016

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