Contact us

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Before you contact us

  1. Find out if we can help you: We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. To find the most appropriate organisation to help you with your matter, view our Who to go to for help page.
  2. Read the information on our website: Our website has a lot of helpful information and advice, so you may get answers quicker this way. For a list of topics we cover, view our Homepage.
  3. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. For more information and tips on how to do this, view our Resolve your problem or complaint section.

How to contact us

Contact us using one of our online forms if you:

  • cannot find the information you are looking for
  • need clarification on your rights and obligations
  • would like to provide feedback about our services.


Unfortunately our phone lines are currently not open. Please use our Online enquiry form.

We will update this page when our phone lines are available again.


We currently have limited services available. We will assess and respond to urgent matters as quickly as possible. Urgent residential tenancy and small business matters are priorities. If we consider your matter is not urgent, you will not receive a response.

General enquiry

To email us your enquiry, use our General enquiry form.

Business licensing enquiry

For questions about business licensing, use our Business Licensing Authority enquiry form.

General complaint

To email us your complaint, use our General complaint form.


General correspondence
Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001
Consumer Affairs Victoria
GPO Box 4567
Melbourne VIC 3001

Provide feedback about our services

To make a complaint, compliment, or suggestion about Consumer Affairs Victoria, view our Provide feedback about Consumer Affairs Victoria page.

Business hours

We will review correspondence 9:00 am to 5:00 pm
Monday to Friday (except public holidays)