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For information about your rights during the coronavirus (COVID-19) pandemic, including the rent relief scheme, view Coronavirus (COVID-19) and your rights. 

Before you contact us

  1. Find out if we can help you: We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. To find the most appropriate organisation to help you with your matter, view our Who to go to for help page.
  2. Read the information on our website: Our website has a lot of helpful information and advice, so you may get answers quicker this way. For a list of topics we cover, view our Homepage.
  3. Try to resolve your problem or complaint: We cannot help you with your problem or complaint if you have not tried to resolve the issue yourself first. For more information and tips on how to do this, view our Resolve your problem or complaint section.

How to contact us

Phone

1300 55 81 81 

National Translating & Interpreting Service

Translating and Interpreting Service (TIS) logo131 450  Call this number ask to be put through to Consumer Affairs Victoria.

We currently have limited phone services and we will assess and respond to urgent matters as quickly as possible.

Urgent matters are:

  • residential tenancy rent disputes
  • termination of leases
  • specialist disability accommodation
  • product safety
  • Koori
  • family violence
  • Residential Tenancies Bond Authority (RTBA).

Due to our reduced capacity, there may be long wait periods at peak times.

For all other matters, please use our Online enquiry form.

Online enquiry

Contact us using one of our online forms if you:

  • cannot find the information you are looking for
  • need clarification on your rights and obligations
  • would like to provide feedback about our services.

We currently have limited services available. We will assess and respond to urgent matters as quickly as possible. If you have not received a response from us in two weeks, we have assessed your matter as non-urgent. 

General enquiry

To email us your enquiry, use our General enquiry form.
 

Business licensing enquiry

For questions about business licensing, use our Business Licensing Authority enquiry form.
 

General complaint

To email us your complaint, use our General complaint form.
 

Post

General correspondence
Consumer Affairs Victoria
GPO Box 123
Melbourne VIC 3001
 
Complaints
Consumer Affairs Victoria
GPO Box 4567
Melbourne VIC 3001
 

Provide feedback about our services

To make a complaint, compliment, or suggestion about Consumer Affairs Victoria, view our Provide feedback about Consumer Affairs Victoria page.
 

Business hours

We will review correspondence 9am to 5pm
Monday to Friday (except public holidays)
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