Contact us

As Victoria's consumer affairs regulator, we provide advice and information for consumers, businesses, landlords and tenants.

If you experience a problem, our website is designed to help you resolve it.

Our website can help you with:

Answering a question about:

Resolving disputes between:

  • businesses
  • consumers and businesses
  • consumers and builders/ tradespeople
  • vendors or buyers and estate agents
  • landlords and estate agents
  • tenants and landlords
  • residents and operators of rooming houses/caravan parks/retirement villages
  • owners corporation managers and lot owners.

Disputes about:

  • a product or service, including motor cars
  • a rental property, caravan park, rooming house or site agreement
  • an owners corporation
  • a retirement village
  • an estate agent or conveyancer.

Reporting:

Giving feedback about our services.

We CANNOT help you with:

Tenant vs tenant disputes: for more information, visit the Dispute Settlement Centre of Victoria website.

Fencing disputes between neighbours: for more information, visit the Dispute Settlement Centre of Victoria (DSCV) website.

Telephone and internet services: for more information, visit the Telecommunications Industry Ombudsman website.

For more information on understanding a contract or policy, visit the Law Institute of Victoria (LIV) website.

Disputes with electricity, gas and water providers: for more information, visit the Energy and Water Ombudsman website.

Business names: for more information, visit the Australian Securities and Investments Commission website.

Australian Business Numbers (ABNs): for more information, visit the Australian Business Register website.

Commercial/retail leases: for more information, visit the Office of the Victorian Small Business Commissioner website.

Aged care complaints: for more information, visit the Aged Care Complaints Commissioner website.

Liquor licensing: for more information, visit the Victorian Commission for Gambling and Liquor Regulation website.

Responsible service of alcohol (RSA) requirements: for more information, visit the Victorian Commission for Gambling and Liquor Regulation website.

Proof of age cards: for more information, visit the Victorian Commission for Gambling and Liquor Regulation website.

First home owner grants: for more information, visit the State Revenue Office website.

Stamp duty issues: for more information, visit the State Revenue Office website.

For individual advice you can contact us by:

Last updated: 18/05/2016

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