Emergencies and urgent issues

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Call us on 1300 55 81 81 if:

  • you believe you are being illegally evicted from your rental property
  • you have an urgent repair issue in your rental property and the landlord or property manager does not respond quickly. For a list of urgent repairs, view our Urgent repairs page.

If your matter does not relate to the above issues, view our Resolve your problem or complaint page.

Business hours

9:00 am to 5:00 pm (GMT+10)

Monday to Friday (except public holidays)

Call costs

Calling us costs the same as a local call. Additional charges may apply if you are calling from overseas, on a mobile or payphone.

Interpreter service

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For information and advice in languages other than English, call 131 450 and say the English name of your language. Then ask the interpreter to call 1300 55 81 81.

Our information is translated into 23 languages. View our Other languages section.

National Relay Service (NRS)

Logo: National Relay Service

If you are deaf or have a hearing or speech impairment, you can call us through the NRS.

TTY users: call 133 677, then ask for 1300 55 81 81.

Speak & Listen users (speech to speech relay): call 1300 555 727, then ask for 1300 55 81 81.

Internet relay users: connect to the NRS via the National Relay Service website, then ask for 1300 55 81 81.