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Goods left behind Guide for rental providers - Smoke alarms Guide for rental providers - Gas and electricity safety checks Rental providers (landlords) and estate agency property managers: Getting ready for the new rental laws Changes to gas safety – Information for rental providers Transition to new renting laws Starting and changing rental agreements Different rental agreements Residential rental agreements Rooming house rental agreements Residency in a caravan park Site agreements in residential parks and villages Sub-letting Boarding Holiday accommodation Commercial and retail leases Accommodation not covered by renting laws Co-renting (renting with other people) Applying, signing and moving in Applying for a property Knowing your rights when signing an agreement (lease) Checklist: Signing a site agreement Setting up utilities and services Renewing a rental agreement (lease) People moving in and out Transferring a rental agreement (lease) Transferring and assigning residency rights for caravans and site agreements Ending a co-renting arrangement Ending a sub-let arrangement Increasing the number of people in a room Using a property manager or real estate agent Resources and guides for renters Resource and guides overview Renters guide Rooming house residents guide Caravan park guide Movable dwelling guide Rent, bond, bills and condition reports Rent Rent payments and rent in advance Late or unpaid rent (rent arrears) Rent increases Challenging rent increases or high rent Rent changes in rooming houses Rent increases in site agreements Rent calculator Bond Bond amounts and payments Lodging the bond with the RTBA Bond claims and refunds Bond top-ups Changing renters' names on the bond Resolving bond issues and disputes Bonds that have not been claimed Guarantees Illegal bond replacements Director of Housing or RentAssist bond loans Paying for utilities and services Condition reports Repairs, alterations, safety and pets Minimum standards Rental properties - minimum standards Rooming house - minimum standards Repairs Repairs in rental properties Repairs to communal park facilities Repairs under a park site agreement Temporary accommodation during repairs Pests, infestations and mould Renters making changes to the property Gas, electrical and water safety standards Rental providers: gas and electrical safety Efficiency standards for replacement appliances and fixtures Rooming house operators: gas and electrical safety obligations Keeping the property safe Locks and security Smoke alarms and fire safety Swimming pools and spas - safety Pets in rental properties Moving out, giving notice and evictions Giving notice as a renter Renters giving notice of intention to vacate Rooming house resident giving notice of intention to vacate Caravan park resident giving a notice of intention to vacate Site tenant giving notice of intention to vacate Notice to vacate Notice to vacate in rental properties Notice to vacate in a rooming house Notice to vacate to a caravan park resident Notice to vacate to a site tenant If a caravan or residential park is closing Challenging a notice to vacate Evictions and immediate notice Evictions and possession orders Immediate notice for violence, dangerous behaviour and serious damage Violent or dangerous behaviour in a rooming house – immediate notice Violent or dangerous behaviour in a caravan park – immediate notice Leaving a rental property early or without notice (breaking the lease) Renter abandoning a property Goods left behind by renters If a renter or rental provider dies Rental providers inspecting or entering a property Rental providers’ (landlords’) entry rights and responsibilities Rooming house operator entry rights and responsibilities Caravan park and site owners’ entry rights and obligations Family violence when renting Changing the rental agreement because of family violence Changing the locks because of family violence Installing security devices because of family violence Repairs after damage due to family violence Removing your name from renter databases (blacklists) because of family violence Support for people experiencing family violence Information for excluded renters or residents Legal and dispute support When a renter or rental provider (landlord) breaks the law Penalties - renting Unlawful discrimination in renting Resolving renting disputes Renter (tenant) databases Rental provider (landlord) register RTBA Online: guides for landlords/agents and tenants Property manager guide - lodging a bond RTBA enquiries form Property manager guide - claiming a bond Property manager guide - transferring tenants Property manager guide - getting started with RTBA Online Property manager guide - administrators' guide Renter's guide - RTBA Online Property manager guide - lodging Director of Housing bonds Property manager guide - how to correctly record rented property address details Property manager's and tenant's guide - how to correct bond details submitted by paper Renter's guide - how to update your contact details (email and mobile number) Property manager guide: Claiming a bond with a VCAT order Property manager guide - Claims initiated by a renter Registered rental provider guide - What happens when an electronic claim is initiated by a renter Registered rental provider guide - How to contest a claim initiated by the renter Registered rental provider guide - How to view a claim initiated by the renter What happens next Unregistered rental provider guide - What happens when an electronic claim is initiated by a renter Unregistered rental provider guide - How to contest the claim initiated by the renter What happens next Unregistered rental provider guide - How to check the status of the bond claim initiated by the renter Property manager guide - Lodging a modification bond Renters guide - How to initiate contest or cancel claim for bond Overview of a claim initiated by the renter How a renter claims a private bond How a renter claims a Director of Housing bond What happens after a renter initiates an electronic claim transaction How does a renter check the status of an electronic claim initiated by the renter How a renter can contest a pending bond claim initiated by another renter How does a renter cancel an electronic bond claim once initiated? 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Before choosing a retirement village Before signing a retirement village contract Types of retirement village contracts Cancelling a retirement village contract Public register of retirement villages Living in a retirement village Having a say in your retirement village Resolving disputes in your retirement village Organisations that help retirement village residents Leaving a retirement village Selling your retirement village strata unit Exit entitlements and aged care accommodation payments Ongoing charges when you leave a retirement village Can a retirement village operator make you leave the village? Fees and charges Entering a retirement village Living in a retirement village Leaving a retirement village Residential parks Specialist disability accommodation (SDA) For SDA providers Obligations of SDA providers - what you need to do Changes to the law Main differences between the types of agreements Starting an agreement with an SDA resident Notifying us of SDA agreements and notices Rental payments in SDA Checklists for SDA providers Existing residential statements Resources for SDA providers Organisations that can help SDA providers Responsibilities of SDA providers during a residency Repairs and maintenance in SDA Rent, bond and other costs in SDA Community visitors, record keeping and entry rights Notices during an SDA residency Extending an agreement in SDA How to end an agreement in SDA Notices to end an SDA residency Goods left behind in SDA For SDA residents What you and your provider need to do Changes to the law Main differences between the types of agreements Starting an agreement with your SDA provider Paying rent in SDA Checklists for SDA residents Existing residential statements Resources for SDA residents Organisations that can help SDA residents Responsibilities of SDA residents during a residency Repairs and maintenance in SDA Entry into your SDA room or property Rent, bond and other costs in SDA Community visitors to SDA Notices during an SDA residency Complaints in SDA Extending your agreement in SDA How to end an agreement in SDA Notices to end an SDA residency Goods left behind in SDA For SDA support people What SDA providers and residents have to do What you need to know as an SDA support person Checklists for SDA support people Resources for SDA support people Organisations that can help SDA support people Responsibilities during an SDA residency Community visitors and record keeping Notices during an SDA residency Complaints in SDA Extending the agreement in SDA How to end an agreement in SDA Notices to end an SDA residency Goods left behind in SDA Products and services Refunds, repairs and returns Guarantees that apply automatically Warranties Types of warranties Repairs and replacements under warranty Expired warranty Warranty cards Rejecting and returning products Chargeback Receipts and other proof of transaction Sales, seconds, factory outlets, second hand - 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unsolicited consumer agreements Penalties - substantiation notice Penalties - lay-by sales Penalties - country of origin claims Penalties - Australian Consumer Law and Fair Trading Act 2012 (Vic) Product safety Banned products and recalls Report an unsafe product Curtain and blind cord safety Play it safe at home Quad bike safety Product safety checklist for markets Cars Buying a new car Before you buy a new car Compare options Loans and finance Contracts and deposits Insurance 'Cash price' and 'drive away price' Pre-delivery check Additional fees and charges Cooling-off period Warranties Rent-to-buy and novated leasing Running costs and depreciation Buying a used car Before you buy a used car Compare options Loans and finance Service history and mechanical inspection Unregistered vehicles Determining the age of the car Vehicle status check Insurance Ways to buy a used car Licensed motor car trader Private seller Online Auction Rent-to-buy Novated leasing Motor car broker Additional fees and charges Cooling-off period Warranties Running costs and depreciation Maintenance and repairs Services and repairs If you are not happy with a repair Maintaining your car Damage by contaminated fuel Getting your car towed Failing to collect your vehicle Selling a car Car hire Compensation claims Parking payment notices in private car parks Licensing and registration About myCAV - Registration and licensing Automatic mutual recognition AMR notification List of automatic mutual recognition notifications Builders and tradespeople Becoming a registered building practitioner Running your business Working with your client Giving quotes Quality control and complaints During construction and building completion Preliminary agreements Domestic building contracts Laws about home building contracts What work requires a building contract? Preparing a major domestic building contract Cooling off on a building contract Changing a domestic building contract price Deposits and payments Warranties and insurance Domestic building insurance Implied warranties on home building work Forms and notices Resolving building disputes Overview Discuss the issue with your client Put your concerns in writing Apply to DBDRV Penalties Checklists Becoming a registered building practitioner Pre-construction contracts Preparing a major domestic building contract Implied warranties and domestic building insurance Taking payments for building Working with your building client Definitions Caravan and residential park operators Park registration Residency, site agreements, holiday stays Site agreements - park operators' rights and responsibilities Caravan park residency Rent, rules, repairs Residents' committees and resolving disputes Closing a caravan park or residential park Fake tradies and scams Conveyancers Apply for a licence Individual licence Company licence Mutual recognition of interstate and New Zealand licences Sale of business Disqualification and permission Running your business Maintain your licence Update licence details Annual statement and fees Professional indemnity insurance Suspension and cancellation Office management and staffing - conveyancers Electronic settlement of property transactions Trust accounts Trust, transit and controlled moneys Opening a trust account Receiving trust money Payments from trust accounts Accounting for trust money Auditing trust accounts Rules of professional conduct Costs disclosure Complaint handling and dispute resolution Penalties Public register Fees and forms Co-operatives Summary of changes to the co-operatives law What is a co-operative? Register a co-operative Names, rules and disclosure statement Formation meeting Apply to register a co-operative Change from an incorporated body to a co-operative Responsibilities of a co-operative Make changes to a co-operative Membership rights and responsibilities Handling disputes in a co-operative Merge with or take over a co-operative Wind up a co-operative Search for a registered co-operative Penalties Fees and forms Debt collectors Become a debt collector Banned debt collection practices Restrictions Penalties Estate agents Agents' representatives Licensing Apply for a licence Individual Company Previously held a licence Interstate and New Zealand licences Overseas licences Maintain your licence Update details Annual statement and fees Licence cancellation Disqualification and permissions Obligations under mutual recognition Running your business Property management Working with your clients - Best practice tips for property managers Property management - Agreements and bonds Information for property managers - Repairs and maintenance Family violence - information for property managers Self assessment checklist Advertising and representations Understanding underquoting Authorities, commissions and contracts Authorities, rebates and commission Contracts and disclosure statements Office management and staffing Establishing an estate agency Managing an estate agency office On-site estate agency offices Responsibility for estate agency staff Absence from an estate agency office Keeping estate agency records Trust accounts What is a trust account? Opening a trust account Receiving trust money Payments from trust accounts Accounting for trust money Auditing trust accounts Professional conduct Professional conduct and obligations Conducting a real estate auction Acting for a client Restrictions on buying a listed property Reporting unregistered rooming houses Estate agent licence lending Complaint handling and dispute resolution Definitions Penalties Public register Fees and forms Funeral providers Registration Running your business Price list requirements Customer quotation Pre-paid funerals Complaints handling procedure Sample complaints handling procedure Penalties Public register A to C D to G H to M N to R S to T U to Z 3000 to 3099 3100 to 3199 3200 to 3499 3500 to 3999 Introduction agents Become an introduction agent Introduction agreements Restrictions and penalties Limited partnerships Types of limited partnership Register a limited partnership Change a limited partnership End a limited partnership Search for a registered limited partnership Fees and forms Motor car traders Licensing Apply for a licence Associates Customer service employees Auto wreckers and recyclers Maintain your licence Annual statement and fees Update licence details Surrender or cancellation Disqualifications and permissions Unlicensed motor car trading Running your business Self assessment checklist Obligations - all car sales Obligations - used car sales Professional conduct Complaint handling and dispute resolution Auction house guidelines Definitions Penalties Public register Motor Car Traders Guarantee Fund claims register Motor Car Traders Guarantee Fund claims admitted 2020-21 Motor Car Traders Guarantee Fund claims admitted 2019-20 Motor Car Trader Guarantee Fund claims admitted 2018-19 Motor Car Trader Guarantee Fund claims admitted 2017-18 Claims admitted 2016-17 Motor Car Traders Guarantee Fund claims admitted 2015-16 Claims admitted 2014-15 Claims admitted 2013-14 Claims admitted 2012-13 Claims admitted 2011-12 Claims admitted 2010-11 Fees and forms Owners corporation managers Registration Apply for registration Update details Annual statement and fees Professional indemnity insurance Cancellation Disqualification and permission Running your business Contract, duties and powers Rules of professional conduct Financial information Disclosure Financial reporting Auditing of financial statements Bank accounts Voting by proxy Reporting Complaint handling and dispute resolution Overview Internal dispute resolution Dispute resolution through the Dispute Settlement Centre of Victoria (DSCV) Applying to the Victorian Civil and Administrative Tribunal (VCAT) Penalties Public register Fees and forms Changes to the Owners Corporations Act from 1 December 2021 Professional engineers Overview and timeline Civil and structural engineers registration Who needs to be registered? If you want to work in the building industry Registration Apply for registration and endorsement Before you apply Registration and endorsement steps How to apply for registration and endorsement After you lodge your application Applying for additional areas of engineering Mutual recognition of interstate and New Zealand registration Maintain your registration and endorsement Renew your registration and endorsement Update your details Changing your type of registration Annual endorsement statement Surrender, suspension or cancellation of your registration or endorsement Professional conduct Public register Assessment schemes - Apply for approval Public record of assessment entities Fees and forms Penalties Definitions Retirement village operators Register a retirement village Change retirement village details Extinguish a charge or cancel a notice Good practice protocols Overview Changes to services Maintenance Service and capital charges Annual financial statement Marketing procedures Ongoing charges Refurbishment and reinstatement Internal dispute resolution guidelines Overview Manager's obligations Internal dispute resolution document Recording information Annual reporting responsibilities Unresolved complaints and disputes Factsheets and forms Rooming house operators Licensing - Rooming house operators Rooming house operators licensing scheme Rooming house operator licensing disqualification Apply for a licence Refusal of licence Update licence details Renew a licence Running your business What must an operator give a new resident? Checklists for rooming house operators Rooming house inspections Closing a rooming house Definitions Penalties Public register Fees and forms Second-hand dealers and pawnbrokers Scrap metal laws Registration Apply for registration and endorsement Maintain/renew your registration Annual statement and fees Update details Surrender or cancellation Trading in cars and car parts Exemptions Disqualification and permission Associates Running your business Signs, notices and pawn tickets Evidence of identity Guarantees and product safety Disputes about ownership of second-hand goods Keeping records Loan period, storage, disposal and redemption of goods Residual equity Pawnbroker charges and restrictions Traders checklist Aboriginal heritage information Regulation Penalties Public register Fees and forms Sex work service providers Decriminalising sex work in Victoria Licensing Apply for a licence After you lodge your application Maintain or change your licence Disqualification Interests and associates Brothel managers Apply for approval After you apply Update or renew your approval Apply for permission - insolvent brothel managers Small owner-operators How to operate Running your business Licensee in effective control Advertising, licences and signage Occupational health and safety and cleaning Safety of sex workers, clients and brothel employees Sexual health of sex workers Inspections Definitions Sex work enquiries Public register Legislation and regulation Penalties Fees and forms Travel agents Clubs and fundraising Incorporated associations About myCAV - Incorporated associations Videos Frequently asked questions Become an incorporated association What is an incorporated association? Should your club incorporate? Register as an incorporated association Application to incorporate an association Running an incorporated association Rules Own rules Matters for own rules Annual statement Step-by-step summary Financial statements and auditing Lodging an annual statement Update details Secretary, committee, office holders, and delegates Secretary Committee and committee members Office holders Delegates Meetings Membership Resolving disputes Cancel, wind up or amalgamate Pending cancellation of incorporated associations Search for an incorporated association Penalties Fees and forms Fundraisers Search for a registered fundraiser What is a fundraiser? Registration Register as a fundraiser Renew registration Change registration details Exemptions from registration Beneficiaries Conditions on registration Refusal of registration Charities Change in charity status Fundraiser roles Responsibilities Fines Patriotic funds What are patriotic funds? Establish a patriotic fund Trustee responsibilities Trustee obligations and tips Change of fund or trustee details Annual statement reporting Requests for further information Trustee also incorporated association Annual statement audit requirements Using patriotic funds What can patriotic funds be used for? Transfers and donations Investing and spending patriotic funds Keeping bank accounts Close or amalgamate a patriotic fund How we enforce the law Patriotic funds laws Compliance and enforcement Investigation powers Enforcement powers Working with trustees Appealing director decisions Funded services and grants Victorian Property Fund grants Victorian Property Fund grants Victorian Property Fund grant application guide Guidelines for Housing Assistance Grants Acknowledgement and publicity guidelines - government funding support Housing funding round 2018-19 Environmentally sustainable housing funding round 2017-18 Financial Counselling Program 2021-24 Financial Counselling Program Service delivery model induction tool Overview Practice elements Financially disadvantaged and vulnerable criteria Sample intake information Interagency casework referrals Client services Areas of legal advice from the Legal Advice Workers Line Non-client services Updates Update 8 Update 7 Update 6 Update 5 Update 4 Update 3 Update 2 Update 1 A revised service delivery model proposal for generalist financial counselling services Financial Counselling Program providers Tenancy Program 2021-24 Tenancy Program Tenancy Assistance and Advocacy Program Tenancy Assistance and Advocacy Program providers Tenancy Central Service Retirement Housing Assistance and Advocacy Program Consumer Program 2021-25 Resources and tools Forms and publications Legislation Legislation we administer Public consultations and reviews Property market review Residential Tenancies Regulations 2020 - Regulatory Impact Statement New fee structure for second-hand dealers and pawnbrokers Sale of Land Amendment (Exemption) Regulations 2020 consultation Decriminalising sex work in Victoria - Public consultation Estate Agents (Fees) Regulations 2018 - Regulatory Impact Statement Professional Engineers Registration Act 2019 Proposed Professional Engineers Registration Fees Regulations - Public consultation Review of the Retirement Villages Act 1986 consultation Sale of Land Amendment Act 2019 - Material Fact Guidelines consultation Motor Car Traders Regulations 2018 Owners Corporations Regulations 2018 Regulatory Impact Statement Consumer property law review Options paper 1: Owners Corporations Act 2006 Options paper 2: Sale of land and business Options paper 3: Estate agents and conveyancers Issues paper 1: Conduct and institutional arrangements Issues paper 2: Owners corporations Issues paper 3: Sale of land and business Fundraising Exemption Order remake Fundraising Regulations 2009 remake Owners Corporations and Other Acts Amendment Bill - Exposure Draft consultation Fairer Safer Housing - Review of the Residential Tenancies Act 1997 Retirement Villages (Contractual Arrangements) Regulations 2017 - Regulatory Impact Statement Rooming house operators fees consultation Warehousemen's Liens Act 1958 review Changes to Sex Work Regulations 2016 Short-stay accommodation panel Other languages Other languages Amharic Overview Travelling con men Avoiding scams Buying a car Mobile phone contracts Your shopping rights Door-to-door sales Your renting rights and responsibilities Arabic Overview Avoiding scams Buying a car Mobile phone contracts Travelling con men Underquoting My consumer rights videos Your shopping rights Door-to-door sales Your renting rights and responsibilities Assyrian Your renting rights and responsibilities Burmese Overview Avoiding scams Travelling con men Buying a car Mobile phone contracts Underquoting Your shopping rights Door-to-door sales Your renting rights and responsibilities Chinese - Simplified Chinese Simplified Overview Mobile phone contracts Underquoting Travelling con men Buying a new car Your shopping rights Avoiding scams Door-to-door sales Your renting rights and responsibilities Sex work decriminalisation resources Operating as a small owner operator (sex work) Chinese - 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