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Opening a trust account Receiving trust money Payments from trust accounts Accounting for trust money Auditing trust accounts Professional conduct Professional conduct and obligations Conducting a real estate auction Acting for a client Restrictions on buying a listed property Reporting unregistered rooming houses Estate agent licence lending Complaint handling and dispute resolution Definitions Penalties Public register Fees and forms Funeral providers Registration Running your business Price list requirements Customer quotation Pre-paid funerals Complaints handling procedure Sample complaints handling procedure Penalties Public register A to C D to G H to M N to R S to T U to Z 3000 to 3099 3100 to 3199 3200 to 3499 3500 to 3999 Introduction agents Become an introduction agent Introduction agreements Restrictions and penalties Limited partnerships Types of limited partnership Register a limited partnership Change a limited partnership End a limited partnership Search for a registered limited partnership Fees and forms Motor car traders Licensing Apply for a licence Associates Customer service employees Auto wreckers and recyclers Maintain your licence Annual statement and fees Update licence details Motor car traders online form - updating your details Surrender or cancellation Disqualifications and permissions Unlicensed motor car trading Running your business Self assessment checklist Obligations - all car sales Obligations - used car sales Professional conduct Complaint handling and dispute resolution Auction house guidelines Definitions Penalties Public register Motor Car Traders Guarantee Fund claims register Motor Car Traders Guarantee Fund claims admitted 2021-22 Motor Car Traders Guarantee Fund claims admitted 2020-21 Motor Car Traders Guarantee Fund claims admitted 2019-20 Motor Car Trader Guarantee Fund claims admitted 2018-19 Motor Car Trader Guarantee Fund claims admitted 2017-18 Claims admitted 2016-17 Motor Car Traders Guarantee Fund claims admitted 2015-16 Claims admitted 2014-15 Claims admitted 2013-14 Claims admitted 2012-13 Claims admitted 2011-12 Claims admitted 2010-11 Fees and forms Owners corporation managers Registration Apply for registration Update details Annual statement and fees Professional indemnity insurance Cancellation Disqualification and permission Running your business Contract, duties and powers Rules of professional conduct Financial information Disclosure Financial reporting Auditing of financial statements Bank accounts Voting by proxy Reporting Complaint handling and dispute resolution Overview Internal dispute resolution Dispute resolution through the Dispute Settlement Centre of Victoria (DSCV) Applying to the Victorian Civil and Administrative Tribunal (VCAT) Penalties Public register Fees and forms Changes to the Owners Corporations Act from 1 December 2021 Professional engineers Overview and timeline Electrical engineers registration Who needs to be registered? If you want to work in the building industry Registration Apply for registration and endorsement Before you apply Registration and endorsement steps How to apply for registration and endorsement After you lodge your application Applying for additional areas of engineering Mutual recognition of interstate and New Zealand registration Maintain your registration and endorsement Renew your registration and endorsement Update your details Changing your type of registration Annual endorsement statement Surrender, suspension or cancellation of your registration or endorsement Professional conduct Public register Assessment schemes - Apply for approval Public record of assessment entities Fees and forms Penalties Definitions Retirement village operators Register a retirement village Change retirement village details Extinguish a charge or cancel a notice Good practice protocols Overview Changes to services Maintenance Service and capital charges Annual financial statement Marketing procedures Ongoing charges Refurbishment and reinstatement Internal dispute resolution guidelines Overview Manager's obligations Internal dispute resolution document Recording information Annual reporting responsibilities Unresolved complaints and disputes Factsheets and forms Rooming house operators Licensing - Rooming house operators Rooming house operators licensing scheme Rooming house operator licensing disqualification Apply for a licence Refusal of licence Update licence details Renew a licence Running your business What must an operator give a new resident? 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Transfers and donations Investing and spending patriotic funds Keeping bank accounts Close or amalgamate a patriotic fund How we enforce the law Patriotic funds laws Compliance and enforcement Investigation powers Enforcement powers Working with trustees Appealing director decisions Funded services and grants Victorian Property Fund grants Victorian Property Fund grants Victorian Property Fund grant application guide Guidelines for Housing Assistance Grants Acknowledgement and publicity guidelines - government funding support Housing funding round 2018-19 Environmentally sustainable housing funding round 2017-18 Financial Counselling Program 2021-24 Financial Counselling Program Service delivery model induction tool Overview Practice elements Financially disadvantaged and vulnerable criteria Sample intake information Interagency casework referrals Client services Areas of legal advice from the Legal Advice Workers Line Non-client services Updates Update 8 Update 7 Update 6 Update 5 Update 4 Update 3 Update 2 Update 1 A revised service delivery model proposal for generalist financial counselling services Financial Counselling Program providers Tenancy Program 2021-24 Tenancy Program Tenancy Assistance and Advocacy Program Tenancy Assistance and Advocacy Program providers Tenancy Central Service Retirement Housing Assistance and Advocacy Program Consumer Program 2021-25 Resources and tools Forms and publications Legislation Legislation we administer Public consultations and reviews Property market review Residential Tenancies Regulations 2020 - 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