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How to contest a claim initiated by the renter Registered rental provider guide - How to view a claim initiated by the renter What happens next Unregistered rental provider guide - What happens when an electronic claim is initiated by a renter Unregistered rental provider guide - How to contest the claim initiated by the renter What happens next Unregistered rental provider guide - How to check the status of the bond claim initiated by the renter Property manager guide - Lodging a modification bond Renters guide - How to initiate contest or cancel claim for bond Overview of a claim initiated by the renter How a renter claims a private bond How a renter claims a Director of Housing bond What happens after a renter initiates an electronic claim transaction How does a renter check the status of an electronic claim initiated by the renter How a renter can contest a pending bond claim initiated by another renter How does a renter cancel an electronic bond claim once initiated? 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Registration and licensing Automatic mutual recognition List of automatic mutual recognition notifications Builders and tradespeople Becoming a registered building practitioner Running your business Working with your client Giving quotes Quality control and complaints During construction and building completion Preliminary agreements Domestic building contracts Laws about home building contracts What work requires a building contract? 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Register a co-operative Names, rules and disclosure statement Formation meeting Apply to register a co-operative Change from an incorporated body to a co-operative Responsibilities of a co-operative Make changes to a co-operative Membership rights and responsibilities Handling disputes in a co-operative Merge with or take over a co-operative Wind up a co-operative Search for a registered co-operative Penalties Fees and forms Debt collectors Become a debt collector Banned debt collection practices Restrictions Penalties Estate agents Agents' representatives Licensing Apply for a licence Individual Company Previously held a licence Interstate and New Zealand licences Overseas licences Maintain your licence Update details Annual statement and fees Licence cancellation Disqualification and permissions Running your business Property management Working with your clients - Best practice tips for property managers Property management - Agreements and bonds Information for property managers - Repairs and maintenance Family violence - information for property managers Self assessment checklist Advertising and representations Understanding underquoting Authorities, commissions and contracts Authorities, rebates and commission Contracts and disclosure statements Office management and staffing Establishing an estate agency Managing an estate agency office On-site estate agency offices Responsibility for estate agency staff Absence from an estate agency office Keeping estate agency records Trust accounts What is a trust account? Opening a trust account Receiving trust money Payments from trust accounts Accounting for trust money Auditing trust accounts Professional conduct Professional conduct and obligations Conducting a real estate auction Acting for a client Restrictions on buying a listed property Reporting unregistered rooming houses Estate agent licence lending Complaint handling and dispute resolution Definitions Penalties Public register Fees and forms Funeral providers Registration Running your business Price list requirements Customer quotation Pre-paid funerals Complaints handling procedure Sample complaints handling procedure Penalties Public register A to C D to G H to M N to R S to T U to Z 3000 to 3099 3100 to 3199 3200 to 3499 3500 to 3999 Introduction agents Become an introduction agent Introduction agreements Restrictions and penalties Limited partnerships Types of limited partnership Register a limited partnership Change a limited partnership End a limited partnership Search for a registered limited partnership Fees and forms Motor car traders Licensing Apply for a licence Associates Customer service employees Auto wreckers and recyclers Maintain your licence Annual statement and fees Update licence details Surrender or cancellation Disqualifications and permissions Unlicensed motor car trading Running your business Self assessment checklist Obligations - all car sales Obligations - used car sales Professional conduct Complaint handling and dispute resolution Auction house guidelines Definitions Penalties Public register Motor Car Traders Guarantee Fund claims register Motor Car Traders Guarantee Fund claims admitted 2020-21 Motor Car Traders Guarantee Fund claims admitted 2019-20 Motor Car Trader Guarantee Fund claims admitted 2018-19 Motor Car Trader Guarantee Fund claims admitted 2017-18 Claims admitted 2016-17 Motor Car Traders Guarantee Fund claims admitted 2015-16 Claims admitted 2014-15 Claims admitted 2013-14 Claims admitted 2012-13 Claims admitted 2011-12 Claims admitted 2010-11 Fees and forms Owners corporation managers Registration Apply for registration Update details Annual statement and fees Professional indemnity insurance Cancellation Running your business Contract, duties and powers Rules of professional conduct Financial information Disclosure Financial reporting Auditing of financial statements Bank accounts Voting by proxy Reporting Complaint handling and dispute resolution Overview Internal dispute resolution Dispute resolution through the Dispute Settlement Centre of Victoria (DSCV) Applying to the Victorian Civil and Administrative Tribunal (VCAT) Penalties Public register Fees and forms Professional engineers Overview and timeline Who needs to be registered? If you want to work in the building industry Registration Apply for registration and endorsement Before you apply Registration and endorsement steps How to apply for registration and endorsement After you lodge your application Applying for additional areas of engineering Mutual recognition of interstate and New Zealand registration Maintain your registration and endorsement Renew your registration and endorsement Update your details Changing your type of registration Annual endorsement statement Surrender, suspension or cancellation of your registration or endorsement Professional conduct Public register Public record of assessment entities Approval of an assessment scheme Fees and forms Penalties Definitions Retirement village operators Register a retirement village Change retirement village details Extinguish a charge or cancel a notice Good practice protocols Overview Changes to services Maintenance Service and capital charges Annual financial statement Marketing procedures Ongoing charges Refurbishment and reinstatement Internal dispute resolution guidelines Overview Manager's obligations Internal dispute resolution document Recording information Annual reporting responsibilities Unresolved complaints and disputes Factsheets and forms Rooming house operators Licensing - Rooming house operators Rooming house operators licensing scheme Rooming house operator licensing disqualification Apply for a licence Refusal of licence Update licence details Renew a licence Running your business What must an operator give a new resident? 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Establish a patriotic fund Trustee responsibilities Trustee obligations and tips Change of fund or trustee details Annual statement reporting Requests for further information Trustee also incorporated association Annual statement audit requirements Using patriotic funds What can patriotic funds be used for? Transfers and donations Investing and spending patriotic funds Keeping bank accounts Close or amalgamate a patriotic fund How we enforce the law Patriotic funds laws Compliance and enforcement Investigation powers Enforcement powers Working with trustees Appealing director decisions Funded services and grants Victorian Property Fund grants Victorian Property Fund grant application guide Guidelines for Housing Assistance Grants Acknowledgement and publicity guidelines - government funding support Housing funding round 2018-19 Environmentally sustainable housing funding round 2017-18 Financial Counselling Program 2017-21 Financial Counselling Program services Service delivery model induction tool Overview Practice elements Financially disadvantaged and vulnerable criteria Sample intake information Interagency casework referrals Client services Areas of legal advice from the Legal Advice Workers Line Non-client services Updates Update 8 Update 7 Update 6 Update 5 Update 4 Update 3 Update 2 Update 1 Tenancy and Consumer Program 2017-21 Tenancy Assistance and Advocacy Program Tenancy Assistance and Advocacy Program providers Tenancy Central Service Retirement Housing Assistance and Advocacy Program Consumer Assistance and Advocacy Program Resources and tools Forms and publications Legislation Legislation we administer Public consultations and reviews Residential Tenancies Regulations 2020 - Regulatory Impact Statement New fee structure for second-hand dealers and pawnbrokers Sale of Land Amendment (Exemption) Regulations 2020 consultation Estate Agents (Fees) Regulations 2018 - Regulatory Impact Statement Professional Engineers Registration Act 2019 Proposed Professional Engineers Registration Fees Regulations - Public consultation Review of the Retirement Villages Act 1986 consultation Sale of Land Amendment Act 2019 - Material Fact Guidelines consultation Motor Car Traders Regulations 2018 Owners Corporations Regulations 2018 Regulatory Impact Statement Consumer property law review Options paper 1: Owners Corporations Act 2006 Options paper 2: Sale of land and business Options paper 3: Estate agents and conveyancers Issues paper 1: Conduct and institutional arrangements Issues paper 2: Owners corporations Issues paper 3: Sale of land and business Fundraising Exemption Order remake Fundraising Regulations 2009 remake Owners Corporations and Other Acts Amendment Bill - Exposure Draft consultation Fairer Safer Housing - Review of the Residential Tenancies Act 1997 Retirement Villages (Contractual Arrangements) Regulations 2017 - Regulatory Impact Statement Rooming house operators fees consultation Warehousemen's Liens Act 1958 review Sex Work Regulations 2016 consultation Short-stay accommodation panel Other languages Other languages Amharic Overview Travelling con men Avoiding scams Buying a car Mobile phone contracts Your shopping rights Door-to-door sales Your renting rights and responsibilities Arabic Overview Avoiding scams Buying a car Mobile phone contracts Travelling con men Underquoting My consumer rights videos Your shopping rights Door-to-door sales Your renting rights and responsibilities Assyrian Your renting rights and responsibilities Burmese Overview Avoiding scams Travelling con men Buying a car Mobile phone contracts Underquoting Your shopping rights Door-to-door sales Your renting rights and responsibilities Chinese - Simplified Chinese Simplified Overview Avoiding scams Mobile phone contracts Underquoting Travelling con men Buying a new car Your shopping rights Door-to-door sales Your renting rights and responsibilities International students affected by the coronavirus travel ban Chinese - 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