Disputes may occur over issues such as:
- a proposed name or rule change
- the appointment of a new secretary or committee member
- distribution of funds
- the association’s purposes.
Your association’s rules must set out a grievance procedure for resolving disputes between:
- the association and any of its members.
In applying the grievance procedure:
- a member may appoint somebody to act on their behalf
- the association must give each party to the dispute an opportunity to be heard
- the outcome must be determined by an unbiased decision-maker.
If the dispute is between the association and any of its members, the association must not take disciplinary action related to the same matter until the grievance procedure is completed.
If your association’s rules do not include a grievance procedure, the grievance procedure set out in the model rules applies. Download a copy of the Model rules for an incorporated association (Word, 198KB).
Steps to dealing with issues
Step 1 – Use the grievance procedure in your association’s rules
If the association uses the model rules, members can ask the committee to call a special general meeting to consider any issues they wish to raise.
Under the model rules, the committee must call a special general meeting if at least 10 per cent of members entitled to vote make a written request. If the committee does not arrange for this meeting to be held within six weeks of the request, the members may hold the meeting themselves.
Step 2 - Resolving disputes through the Dispute Settlement Centre of Victoria
If the dispute is not solved through the internal grievance procedure, the relevant parties may contact the Dispute Settlement Centre of Victoria (DSCV).
Step 3 - Applying to the Magistrates’ Court
If all efforts to settle a dispute have failed and the dispute relates to the rules or rights of members, an association member may apply to the Magistrates’ Court for an order to enforce those rules and rights.
Consumer Affairs Victoria ensures incorporated associations follow the requirements of the Associations Incorporation Reform Act 2012 (the Act).
We do not:
- intervene in breaches of the rules of the association (an internal matter)
- investigate alleged improper management practices (an internal matter)
- investigate alleged theft of association funds or other criminal matters (a Victoria Police matter)
- provide legal advice.
Disciplinary action against a member
An association may take action against a member for issues relating to that person’s status as a member of the association.
The association must take action under the procedures (if any) outlined in its rules.
In applying the disciplinary procedure, the association must ensure the:
- member who is facing the disciplinary procedure:
- is informed why the action is being taken, and has been given an opportunity to be heard
- outcome is determined by an unbiased decision-maker (from within or outside the association)
- disciplinary procedure is completed in a timely manner.
A member facing a disciplinary procedure must not start a grievance procedure related to the same matter until the disciplinary procedure is completed.