Leadership and organisational structure

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Our leadership


The Hon. Gabrielle Williams MP, Minister for Consumer Affairs 

Read the Hon. Gabrielle Williams MP's profile

Deputy Secretary, Customer and Regulatory Services

Emily Phillips

Read the Deputy Secretary's profile.

Executive Director, Regulatory Services
Director of Consumer Affairs Victoria

Nicole Rich

The Executive Director, Regulatory Services has responsibility for the operation of Consumer Affairs Victoria. As the Director of Consumer Affairs Victoria, the role exercises statutory functions relating to the legislation that CAV administers.

Our organisational structure

Consumer Affairs Victoria (CAV) is a part of the Department of Government Services. We sit within the Customer and Regulatory Services group. The CAV structure includes:

Nicole Rich
Executive Director, Regulatory Services
Director of Consumer Affairs Victoria

David Joyner
Director, Regulatory Services

General Manager, Regulatory Transaction Services

General Manager, Investigation Services

General Manager, Information and Analysis

General Manager, Performance and Outcomes

Rhys Benny
Director, Information and Corporate Services

General Manager, Information and Dispute Services Centre

General Manager, Residential Tenancies Bond Authority 

Senior Manager, Regulator and Group Operations

General Manager, Funded Services

General Manager, Community and Consumer Engagement

Melissah Broadbent
a/Director, Information and Corporate Services

Support from other department services

To help carry out our role as Victoria’s consumer affairs regulator, we are supported by services from across the Department of Government Services, including Communications, Finance and the Consumer Affairs Victoria Legal team.

This includes an important relationship with the Regulation Policy team who manages the development and delivery of policy and law reform proposals for consumer affairs. Its executive structure includes:

Jaklin Trajkovski
a/Executive Director, Regulation Policy & Dispute Services

John Unkovich
a/Director, Regulation Policy

Working with us

You can find information about working with us and our culture on our Careers page