Unregistered rental provider guide - What happens when an electronic claim is initiated by a renter

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In this guide:

When an electronic claim is initiated by a renter

Notices are sent to all parties to the bond informing them of the claim. For a Homes Victoria bond, notices are sent to the initiator and the rental provider only.

Notices are sent via email (or post if email is unavailable) (Figures 13, 14 & 15). If a mobile number was provided, each renter will also receive a text message from the RTBA (Figure 16).

Each party has 14 days should they wish to contest the claim. Additional time is given for when a notice is sent by post. The expiry date and time are shown on the claim notice (Figure 14).

If there is no objection from other parties to the bond, on the expiry date, the RTBA will process the claim and make the repayments to the claim initiator.

Notices include a PIN which is required if a party wishes to respond to a claim (Figure 14).

Figure 13

Figure 14

Figure 15

Figure 16

If there are portions of the bond divided to the rental provider or other renters to the bond, they will be retained by the RTBA. Those parties will be informed about the retained repayment by email or by post if an email is not available (Figure 16), and by text if a mobile number is provided with guidance on how they may claim their portion of the bond.

Figure 17

Figure 17a