Linked products and services

Skip listen and sharing tools

Linked products and services

Consumers often buy products linked to certain services. An example is a mobile telephone, often linked to a contract for network services.

A consumer who has returned products within a reasonable time and is entitled to a refund may also cancel the linked service contract. They can do this when returning the products, or within a reasonable time.

Such contracts do not terminate automatically.

Similarly, if a consumer is entitled to cancel a contract for services that include products, they are also rejecting the products. This means they are entitled to a refund of any money or other type of payment they made for the products.

To get a refund, they must return the products to the supplier. If this involves significant cost, the supplier may have to collect them at their own expense.