Customer quotation – funeral provider obligations Skip listen and sharing tools Listen Before entering into an agreement with a customer for a funeral, you must give the customer an itemised statement (or quotation) separately listing the: cost of goods and services selected service fees disbursements. Each item on this quotation (except disbursements) must reflect your price list. View our Price list requirements page. This quotation must also state that you have a complaint-handling procedure, and set out how the customer can make a complaint. Where to next: See our general pricing information for business Learn your business rights and responsibilities under the Australian Consumer Law See the mandatory procedures for dealing with customer complaints Follow us on social media Back to top