Your consumer rights

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Whether you pay for a product or service yourself, or through your state or territory's disability support system, you have the same consumer rights.

The Australian Consumer Law (ACL) provides protections when you buy goods and services, including those you buy under the National Disability Insurance Scheme (NDIS).

You have the right to ask for what you want, take your time, ask questions, be treated fairly and receive accurate information.

When you buy goods and services, they come with automatic consumer guarantees set out under the ACL. When you buy goods, the business or shop you buy from guarantees that the goods:

  • are safe
  • work correctly
  • meet promises made about their condition, performance and quality.

When you pay for a service, the business you buy from guarantees that the service will:

  • be provided with an acceptable level of skill
  • give the results as agreed
  • be provided within a reasonable time.

If you pay for something and it doesn't meet one of these consumer guarantees, you have the right to ask for a repair, replacement or refund, depending on the nature of the failure.

If you have a problem with a product or service, you should first contact the business you bought it from. You can find out more information on how we can help on our How we can assist you page.

Videos about your consumer rights

Consumers with a disability - Easy English with Casey and Reece