Overview of a claim initiated by the renter

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In this guide:


  1. Identify the bond you are claiming.
  2. Authenticate who you are.
  3. Provide the bond claim details.

    RTBA sends a notification to the rental provider and other renters (if any)

Rental provider or other renters (if any)

  1. Do not contest the bond claim.

    RTBA pays the claim to the initiating renter after 14 – 20 days.


  2. Contest the bond claim by providing a valid VCAT application number.

    On expiry of the notification period, RTBA cancels the claim as the matter will be decided by VCAT.

Overview of claims initiated by the renter (Tenant-Initiated claim) process