What happens after a renter initiates an electronic claim transaction

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When a renter initiates an electronic claim transaction

Notices are sent to all parties to the bond informing them that a claim has been initiated. (Figures 26, 27, 27a and 27b). Notices are sent via email (or post if email is unavailable). If a mobile number was provided, each renter will also receive a text message from the RTBA (Figure 27c). For a Director of Housing bond, notices are sent to the initiator and the rental provider only.

The expiry date and time for the claim is provided in the notice. The notice to a rental provider and renters also includes a PIN number which is required should the rental provider and the other renters wish to contest the claim, or the initiator wishes to cancel the claim.

If the claim has not been contested by the other parties to the bond, on the expiry date, the RTBA must process this claim and make repayments to the claim initiator and the rental provider (if any).

If there is a portion of the bond divided to other parties to the bond, the RTBA will retain the funds unless we have repayment details of these parties. They will however receive advice of the retained repayment via email (or post if email is unavailable). A text message is also sent if the mobile number has been provided.

Figure 26 (An example of the email notifying a claim initiated by a renter (Tenant Initiated Claim).)

Figure 27 (An example of email attachment notifying a Tenant Initiated Claim against a private bond.)

Figure 27a (An example of email attachment notifying a Tenant Initiated Claim against a DoH bond.)

Figure 27b (an example of the information sheet attached to the Tenant Initiated Claim notification email.)

Figure 27c