- Your contract must include notice of your right to cool off
You can withdraw from a contract without penalty for up to five days after signing the contract – being the nominated cooling off period.
If you withdraw from the contract during the cooling-off period, you are not liable to the builder in any way – for example, for financial losses. You may be liable for incidental expenses of the builder.
You have five business days after receiving a signed copy of your major domestic building contract to withdraw without penalty. This is your ‘cooling-off period’.
Your cooling-off period starts from the date you received the copy signed by the builder, regardless of when you signed the contract.
By law, your contract must advise of a five-day cooling-off period. If it did not, you may withdraw from the contract within seven days of becoming aware it was not included (follow the above steps).
You are entitled to a refund of your deposit, less $100 and any out-of-pocket expenses the builder incurred before the contract was withdrawn, which you approved.
If you withdraw from the contract during the cooling-off period, you are not liable to the builder in any way – for example, for financial losses.
When you are not entitled to cooling off
You do not get a cooling-off period if you:
- previously entered into a major domestic building contract with the builder on the same terms for the same home or land, and cancelled the contract during the cooling-off period
- engaged a lawyer to review the contract before you signed. However, a building lawyer can help you understand and negotiate your contract.
What to do when you want to cool off
You must notify your builder in writing if you decide to withdraw from the contract. The cooling-off period notice must be included with the contract. You can also use the cooling-off notice available on our website.
To ensure it is legally binding, deliver the completed notice to the builder within five business days by:
- giving it to the builder in person
- leaving it at the builder’s address
- sending it to the builder by registered post
- serving it on the builder in the way stated in your contract.
Dispute resolution after the cooling-off period
For information about what to do if you have a dispute or issue after the cooling-off period, see our Building disputes, defects and delays page.