Renter's guide - RTBA Online

Video transcript: Tenants guide to RTBA Online

RTBA Online is a safe and secure system used to manage your bonds. With Electronic Transactions bonds can be lodged, claimed or transferred in a quick and convenient way. No more postal delays, filling out forms or signatures. Now, all your bond transactions will be managed in one place.

When you lease a property, your bond will be managed electronically, using RTBA Online. This includes bond lodgment, tenant transfers and claiming.

All electronic transactions follow a similar process and must be confirmed by all tenants before they can be finalised.

Here’s how.

You will be sent a text from RTBA VIC ET (if you provided a mobile number) and an email with a link to confirm the transaction. Click on the link and you will be directed to your secure transaction details, in this case a pending bond lodgment.

Review and accept the terms of use. If you do not accept, the lodgment will be cancelled and alternative arrangements must be made with your property manager.

Select ‘Review lodgment details’. Review the lodgment, ensuring all details are correct.

If the lodgment details are correct, select ‘Accept lodgment details’.

You will then see a confirmation page. Record your Electronic Transaction number as this can be used to track your transaction.

If changes to the lodgment are required, select ‘Request changes’.

Enter the correct details and select ‘Submit changes’. Changes to details other than your email address and mobile number will be submitted to the property manager for review. If they accept your amendments, the lodgment will be re-submitted and all tenants who have previously agreed must do so again.

If the property manager does not accept the changes, they can make their own amendments and resubmit with a comment.

Once all parties have accepted the transaction, the lodgment will be finalised and receipts sent to all parties.

If you do not respond to the link within 7 days, all parties will receive a reminder.

If you do not respond within 14 days, the lodgment will be cancelled and all parties will be notified.

For more information, go to rentalbonds.vic.gov.au or call 1300 137 164.

When you rent a property, your bond will be managed electronically, using RTBA Online. This includes bond lodgement, renter (tenant) transfers and bond claiming. All electronic transactions follow a similar process and must be confirmed by all renters before they can be finalised.

Your property manager or rental provider (landlord) should initiate bond lodgements, renter transfers and bond claims. When they make an electronic transaction involving your bond:

The RTBA will send you an email with a link to confirm the transaction. If you provided a mobile number you will also receive a text from RTBAVIC ET. Click on the link and you will be directed to your secure transaction details.
Review and accept the terms of use. If you do not accept, the transaction will be cancelled and alternative arrangements must be made with your property manager.
Select ‘Review details’ for the bond lodgement, transfer or claim. Review details in the request, ensuring that all details are correct.
If there are any details that need to be changed, select ‘Request changes’, enter the correct details and then select ‘Submit changes’. If you update any information except for your contact details, the property manager will be contacted to verify the changes. They can either:

- accept your changes and re-submit the form, triggering a new acceptance email to all renters, or

- not accept the changes and re-submit with comments, triggering a new acceptance email to all renters.
If the transaction details are correct, accept the transaction.
You will now see a confirmation page. Record the transaction number as you can use it to track your transaction.

If one or more renter does not respond to the link within seven days, all parties will receive a reminder.

If one or more renter does not respond within 14 days, the claim will be cancelled and all parties will be notified.
The transaction is finalised after all parties have accepted the transaction. All parties will receive a receipt via email. If you have completed a claim, money will be deposited in your nominated bank account.

Visit RTBA Online at rentalbonds.vic.gov.au or call 1300 137 164 for more information.