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Updated bond management system
The Residential Tenancies Bond Authority (RTBA) is an independent authority. It holds all bonds paid on Victorian residential rental agreements (also known as residential tenancies, or leases).
At the end of the agreement, the RTBA repays the bond either as agreed by the renter and rental provider (landlord), or as directed by VCAT or a court.
In December 2025, RTBA updated its online system for managing the more than $1.5 billion in rental bonds held in trust for Victorians.
All bond transactions and management are now online. You can’t use paper forms, cheques or money orders for any bond transactions anymore.
Who is affected?
The update affects renters and rental providers. You'll need to use the system if you:
- are part of a rental agreement and have paid or need to pay a bond
- manage bonds as a rental provider, or on behalf of one as a property manager.
What has changed?
For renters
You can now:
- pay your bond directly to the RTBA
- use debit card, credit card or BPAY to pay
- make a claim securely and easily
- look up your bond details securely
- update your email address and mobile number online
- accept, reject or request changes to bond transactions sent by your rental provider.
What you need to do
- Visit rentalbonds.vic.gov.au, look up your bond and make sure that your contact details are correct.
- Update your contact details to include an up-to-date email address and mobile number, if needed.
For rental providers and property managers
You can now:
- access all the bond information for the properties you manage
- manage your RTBA account anytime, including updating bond information
- do all transactions, including lodging, claiming, transferring, correcting, accepting or cancelling a bond transaction
- manage multiple rental properties
- nominate other users to perform your bond transactions, and manage their permission and access levels, to suit your needs
- support a renter to pay the bond directly to the RTBA.
What do I need to do to use the system?
Register to create an account and start transacting online. You must be registered to conduct bond transactions.
If you are already registered with the RTBA, sign in and:
- Check your details are current.
- Check the access levels of any users of your account are up to date.
Your account, including existing bonds, has been automatically transferred to the new system.
Help using the RTBA system
If you or someone you know needs help using the RTBA system:
- Contact us on 1300 137 164. For speakers of other languages, we use the Translating and Interpreting Service.
- Submit a specific question through our online enquiry form.
More information