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If you are a registered rental provider, you can use the RTBA website to manage your transactions and your RTBA account.
The RTBA website allows you to make changes to your existing account so you can make sure your bonds and your agency are accurately represented on your RTBA account.
You must have a registered account with the RTBA to transact. All transactions can be initiated and managed online. Paper forms are no longer available, and cheques and money orders are no longer accepted.
Access levels
An access level is a set of permissions which determine what an online user can do with their account. The access level is assigned when the online user is created.
Level 1 – Provides access to view bond and transaction details.
Level 2 – In addition to Level 1 access, the user can initiate and manage bond transactions.
Level 3 – In addition to the Level 2 access, the user has access to administration functions to update online users and rental provider registration information, except for rental provider banking details.
Level 4 – In addition to the Level 3 access, the user can update banking details and the name of the Officer in Effective Control or Primary contact and initiate rent roll transfers.
Access levels can be updated by Level 3 and Level 4 users.
Who is the Administrator?
An Administrator (Level 4 user) is an online user who can access all functions available on an RTBA account. The user that registers an account will automatically be given Administrator access. If you are the only user on an account, you will be the Administrator.
The Administrator is typically the Officer in Effective Control.
Manage RTBA account details
When you register your account, you are required to enter information that the RTBA needs. If this information changes, you should update your RTBA account so that you don’t experience difficulties with managing transactions or running your agency later.
For example, if your email changes you should update your email on your RTBA account so you still receive notifications.
Level 3 and Level 4 users can use the ‘Administration’ tile on the RTBA website and selecting ‘Manage rental provider details’ to update:
- Contact details
- Delivery instructions
- OIEC details (Level 4 only)
- Banking details (Level 4 only)
You will only be able to make changes if you have the correct access level.
Manage online users details
Read more about how to register a new online user.
Level 3 and Level 4 users can use the ‘Administration’ tile on the RTBA website and select ‘Manage online users’ to:
- Update a user's contact information
- Freeze or permanently deactivate access
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Reactivate access, and
- Change access levels.
Level 2 users can update their own contact details.
This helps licenced estate agents make sure their agency is accurately represented in their RTBA account, and that everyone in their agency has the necessary access levels to do their job properly. Usernames and passwords should be protected and never be shared.
Manage bond transactions
After you have started a transaction, there are certain actions that you can take while it is still pending. You can also check the status and progress of a pending transaction.
Manage transactions using the ‘Manage transactions’ tile on the RTBA website and selecting the relevant transaction from your list. You will see the transaction summary. You cannot make changes on a transaction which is not in progress, but you can check the details and outcome of past transactions.
On the transaction summary, you can:
- Cancel transaction, if you no longer want the transaction to proceed.
- Update transaction, if you want to change the details of the transaction. For example, something in the initial submission was wrong or you want to upload an extra document.
- Action change request, if a renter requested an update. This is required, as the transaction cannot otherwise continue and will no longer be available to complete after an expiry period.
- Resubmit, if you want to re-activate a transaction which was cancelled or timed out. You can update details as part of the resubmission.
Read more about lodgements, claims and transfers and correcting details on an existing bond.
Contact the RTBA
You can contact the RTBA on 1300 137 164 or through the RTBA enquiries form.