Quality control and complaints - builders and tradespeople

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Your business should have a:

  • clear process for handling client complaints
  • quality control system – checking progress of the work, to make sure you give the client what they ordered.

You may need help if your client feels that works are:

  • incomplete
  • different from what is in the contract
  • different from what they believe was offered under the contract
  • defective
  • delayed.

If a dispute arises between you and your client, follow the steps on our Resolving building disputes page.

Where to next: