This policy explains how we ensure compliance with consumer laws and approach our regulatory decision-making. It provides the public with clear information on the compliance tools we have available and how we decide on appropriate compliance action.
Consumer Affairs Victoria has a wide spectrum of options to achieve compliance. We select the most appropriate tool or combination of tools based on the nature and seriousness of the conduct, the vulnerability of and risk of harm to consumers, a business's history and attitude to compliance, the opportunities to intervene and reduce harm, and the outcomes sought.
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