Expired warranty

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If a product turns out to be defective, the consumer may be entitled to a repair, replacement or refund (depending on whether the problem is major or cannot be fixed).

This applies regardless of whether the product is still under warranty.

Extended warranties are optional.

Suppliers must not:

  • pressure consumers to buy an extended warranty
  • tell a consumer that they must pay for any rights equivalent to a consumer guarantee.

Resolve your dispute or complaint

If you are having a dispute with the store or seller, view our Resolve your problem or complaint section.