Property manager guide - lodging a bond

Video transcript: Lodging a bond on RTBA Online

RTBA Online is a safe and secure system for making bond transactions. With electronic transactions you can lodge bonds online in a quick and convenient way. No more postal delays, chasing paper forms or tenants for signatures. Now, all your bond transactions can be managed in one place.

Visit rentalbonds.vic.gov.au and sign in.

You will need Level 2 or 3 access to lodge a bond online. If you don’t have this, speak to your Level 3 Administrator. If you are unsure what access level you have, head to ‘Manage my registration’ and select ‘Update personal details’. Your access level will be listed at the top.

You will also need the funds in your account in order to complete the lodgment.

Let’s begin.

Select ‘Lodge a bond’. Select ‘No’ if a loan was not provided by the Director of Housing. If ‘yes’, you will be unable to complete your bond lodgment here and will need to follow the Director of Housing voucher process.

Select ‘Electronic’ for transaction method then ‘Enter property details’. Fill in the rented property details. If the address is not already listed, or has details missing you can enter these manually. Enter the tenancy and bond details. Property manager details will be filled in automatically.

Select ‘Enter tenant details’. Enter your tenant’s details. If there is more than one tenant, select ‘Add a tenant’. Each tenant should have a unique email address.

Select ‘Confirm details’. Ensure all details listed are correct. If changes are required, select ‘Back to tenant details’ to navigate to the appropriate page. If all details are correct, select ‘Submit lodgment’. You will then see the bond lodgment confirmation page. Record the Electronic Transaction number, as this can be used to track your transaction.

So, what happens next?

The tenant will be sent a text (if a mobile number was provided) and an email with a link to confirm the bond lodgment.

Once they have responded to the link, the bond lodgment will be finalised, the money will be debited from your nominated account, and a confirmation email will be sent to all parties.

If the tenants do not respond to the link within 7 days, all parties will receive a reminder.

If the tenants do not respond within 14 days, the lodgment will be cancelled and all parties will be notified.

To make changes or cancellations to pending bond lodgments, click on ‘Manage your Electronic Transactions’.

For more information, go to rentalbonds.vic.gov.au or call 1300 137 164.

RTBA Online is a safe and secure system for electronic bond transactions that allows you to lodge bonds online in a quick and convenient way. For ongoing guidance when lodging bonds, use the checklist for lodging a bond (Word, 23KB).

You need level 2 or 3 access to lodge a bond online. If you have level 1 access, speak to your level 3 Administrator to upgrade your access level. To check your access level, select ‘Manage my registration’ and select ‘Update personal details’. Your access level will be listed at the top.

Sign in to RTBA Online. To lodge a bond, you must ensure that the correct amount of funds are available in the nominated trust account.

Use the search function in 'Manage your bonds' to check if the bond has already been lodged.
Select the ‘Lodge a bond’ tab.
Select ‘No’ if the loan was not provided by the Homes Victoria, and ‘Electronic’ for your transaction method, then ‘Enter property details’.

If the loan was provided by the Homes Victoria, select the 'Present a Homes Victoria Voucher tab and enter in the voucher number.
Fill in the rented property details. If your address is not listed or has details missing, you can enter these manually through the links to the right of the online form.
Fill in the tenancy and bond details.
Property manager details will be filled in automatically.
Select ‘Enter tenant details’ and fill in their details. If you have multiple tenants, select ‘Add a tenant’.

Each renter (tenant) must have a unique email address
Select ‘Confirm details’ and review lodgement details to ensure they are correct. If you need to change any information, select ‘Back to tenant details’. If all details are correct, select ‘Submit lodgement’.
You will now see a confirmation page. Record the transaction number as you can use it to track your transaction.
Each renter will be sent an email with a link to confirm the lodgement. If a mobile number was provided, renters will receive both an email and a text message with a link to confirm the bond lodgement. If a renter requests changes to the lodgement, you will be notified via email.

If the renters do not respond to the link within seven days, all parties will receive a reminder.

If the renters do not respond within 14 days, the lodgement will be cancelled and all parties will be notified.
Once all renters have confirmed, the lodgement will be finalised, the bond will be debited from your nominated trust account and a confirmation email will be sent to all parties.
Note: payment is only debited from the trust account when a bond lodgement is initiated by a property manager registered to your agency’s RTBA account, and all renters then agree to the bond lodgement.
To manage pending transactions, select ‘Manage your Electronic Transactions’.

Visit RTBA Online or call 1300 137 164 for more information.