RTBA Online is a safe and secure system for making bond transactions. With electronic transactions you can lodge bonds online in a quick and convenient way. No more postal delays, chasing paper forms or tenants for signatures. Now, all your bond transactions can be managed in one place.
Visit rentalbonds.vic.gov.au and sign in.
You will need Level 2 or 3 access to lodge a bond online. If you don’t have this, speak to your Level 3 Administrator. If you are unsure what access level you have, head to ‘Manage my registration’ and select ‘Update personal details’. Your access level will be listed at the top.
You will also need the funds in your account in order to complete the lodgment.
Select ‘Lodge a bond’. Select ‘No’ if a loan was not provided by the Director of Housing. If ‘yes’, you will be unable to complete your bond lodgment here and will need to follow the Director of Housing voucher process.
Select ‘Electronic’ for transaction method then ‘Enter property details’. Fill in the rented property details. If the address is not already listed, or has details missing you can enter these manually. Enter the tenancy and bond details. Property manager details will be filled in automatically.
Select ‘Enter tenant details’. Enter your tenant’s details. If there is more than one tenant, select ‘Add a tenant’. Each tenant should have a unique email address.
Select ‘Confirm details’. Ensure all details listed are correct. If changes are required, select ‘Back to tenant details’ to navigate to the appropriate page. If all details are correct, select ‘Submit lodgment’. You will then see the bond lodgment confirmation page. Record the Electronic Transaction number, as this can be used to track your transaction.
So, what happens next?
The tenant will be sent a text (if a mobile number was provided) and an email with a link to confirm the bond lodgment.
Once they have responded to the link, the bond lodgment will be finalised, the money will be debited from your nominated account, and a confirmation email will be sent to all parties.
If the tenants do not respond to the link within 7 days, all parties will receive a reminder.
If the tenants do not respond within 14 days, the lodgment will be cancelled and all parties will be notified.
To make changes or cancellations to pending bond lodgments, click on ‘Manage your Electronic Transactions’.
For more information, go to rentalbonds.vic.gov.au or call 1300 137 164.